I’m a customer-focused SaaS leader who helps teams onboard, renew, and expand with a strong emphasis on measurable outcomes. I’ve spent 6+ years guiding onboarding, renewals, and expansions for SaaS clients, consistently improving retention and driving revenue growth. I thrive on building solid client relationships, solving complex integration challenges, and collaborating across sales, product, and operations to deliver value from kickoff to go-live. Across cross-functional teams, I design and execute scalable onboarding plans, optimize processes, and lead technical implementations to ensure time-to-value and high client satisfaction. I’m passionate about turning onboarding into a strategic growth driver and ensuring clients achieve their desired business outcomes quickly and efficiently.

Sarah Frye

I’m a customer-focused SaaS leader who helps teams onboard, renew, and expand with a strong emphasis on measurable outcomes. I’ve spent 6+ years guiding onboarding, renewals, and expansions for SaaS clients, consistently improving retention and driving revenue growth. I thrive on building solid client relationships, solving complex integration challenges, and collaborating across sales, product, and operations to deliver value from kickoff to go-live. Across cross-functional teams, I design and execute scalable onboarding plans, optimize processes, and lead technical implementations to ensure time-to-value and high client satisfaction. I’m passionate about turning onboarding into a strategic growth driver and ensuring clients achieve their desired business outcomes quickly and efficiently.

Available to hire

I’m a customer-focused SaaS leader who helps teams onboard, renew, and expand with a strong emphasis on measurable outcomes. I’ve spent 6+ years guiding onboarding, renewals, and expansions for SaaS clients, consistently improving retention and driving revenue growth. I thrive on building solid client relationships, solving complex integration challenges, and collaborating across sales, product, and operations to deliver value from kickoff to go-live.

Across cross-functional teams, I design and execute scalable onboarding plans, optimize processes, and lead technical implementations to ensure time-to-value and high client satisfaction. I’m passionate about turning onboarding into a strategic growth driver and ensuring clients achieve their desired business outcomes quickly and efficiently.

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Language

English
Fluent

Work Experience

Customer Success Manager II at EasyPost
May 1, 2023 - January 1, 2025
Managed post-sales onboarding, renewals, and upsells; led cross-functional teams to deliver high-quality implementations from kickoff to go-live; trained clients on platform best practices; built onboarding plans to optimize time-to-value and maintained strong client outcomes.
Senior Customer Success Manager at Belong
August 1, 2021 - May 1, 2023
Over saw a book of 200–300 customer relationships, maintaining 100% SLA compliance on response times; consistently met or exceeded renewal, churn, and upsell quotas; identified growth opportunities through account reviews and collaborated cross-functionally to resolve issues.
Operations Team Lead at Varo Money Inc.
April 20, 2020 - August 20, 2021
Led a team of 15–20 agents, providing mentorship and performance coaching; created new processes to improve workflow efficiency; managed escalations and optimized real-time operations.
Contact Coach at Varo Money Inc.
March 1, 2019 - April 1, 2020
Supported front-line agents by managing escalations and optimizing real-time operations; built the coaching department and systems still in use today.
Customer Success and Onboarding Manager at Neighborhood
December 1, 2025 - Present
Managed a portfolio of onboarding for customers across locations; led onboarding initiatives, identified growth opportunities through account reviews, and collaborated cross-functionally to deliver on high-quality implementations; trained clients on platform best practices and maintained Time-to-Value KPI to ensure measurable outcomes.

Education

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Qualifications

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Industry Experience

Media & Entertainment, Professional Services, Retail, Software & Internet