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I'm Sheala Fricker, a customer-focused jewelry consultant with a passion for gemstones, diamonds, luxury jewelry, and sustainability. I contribute through a blend of jewelry sales expertise, gemology knowledge, and a commitment to delivering an exceptional client experience. With a background in graphic design and visual storytelling, I bring design thinking, attention to detail, and a collaborative approach to every project—whether advising clients, crafting marketing visuals, or supporting team goals.…I'm Sheala Fricker, a customer-focused jewelry consultant with a passion for gemstones, diamonds, luxury jewelry, and sustainability. I contribute through a blend of jewelry sales expertise, gemology knowledge, and a commitment to delivering an exceptional client experience. With a background in graphic design and visual storytelling, I bring design thinking, attention to detail, and a collaborative approach to every project—whether advising clients, crafting marketing visuals, or supporting team goals.

Sheala Fricker

Graphic Designer, Designer, Illustrator, +2

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I'm Sheala Fricker, a customer-focused jewelry consultant with a passion for gemstones, diamonds, luxury jewelry, and sustainability. I contribute through a blend of jewelry sales expertise, gemology knowledge, and a commitment to delivering an exceptional client experience. With a background in graphic design and visual storytelling, I bring design thinking, attention to detail, and a collaborative approach to every project—whether advising clients, crafting marketing visuals, or supporting team goals.…I'm Sheala Fricker, a customer-focused jewelry consultant with a passion for gemstones, diamonds, luxury jewelry, and sustainability. I contribute through a blend of jewelry sales expertise, gemology knowledge, and a commitment to delivering an exceptional client experience. With a background in graphic design and visual storytelling, I bring design thinking, attention to detail, and a collaborative approach to every project—whether advising clients, crafting marketing visuals, or supporting team goals.

Available to hire

I’m Sheala Fricker, a customer-focused jewelry consultant with a passion for gemstones, diamonds, luxury jewelry, and sustainability. I contribute through a blend of jewelry sales expertise, gemology knowledge, and a commitment to delivering an exceptional client experience.

With a background in graphic design and visual storytelling, I bring design thinking, attention to detail, and a collaborative approach to every project—whether advising clients, crafting marketing visuals, or supporting team goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service Representative at D.Stevens Fine Ribbon

November 1, 2024 - Present

Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution. Demonstrated strong product knowledge to answer questions and provide accurate information. Built rapport with customers through active listening, empathy, and personalized interactions.

Jewelry Consultant at Brilliant Earth

September 1, 2023 - November 1, 2024

Developed in-depth knowledge of diamonds, gemstones, and luxury jewelry; delivered exceptional customer experiences and achieved monthly and quarterly sales goals. Earned high-scoring reviews for welcoming service.

Stylist at Brilliant Bridal

February 1, 2020 - August 1, 2023

Assisted brides in navigating dress shopping, communicated company offerings, provided outstanding customer service, listened to clients' desires, and guided alterations to achieve their dream dress. Demonstrated knowledge of alterations and fashion vision.

Graphic Designer at Nomadic Cooling

November 1, 2022 - March 1, 2023

Created visuals for marketing materials (brochures, flyers, social media); managed projects from concept to completion; used Adobe Creative Suite to produce high-quality designs; designed logos and brand assets.