Creative and self-motivated with a calm, confident manner, my background in customer service has put me in an excellent position for people management, with excellent communication skills and a proven track record in building relationships with stakeholders and building strong teams. I have consistently been seen as a fast learner, able to grasp new and complex procedures and techniques in a short space of time. Outside of work, I enjoy pursuing creative endeavours - and have a long history with podcasting, writing, video editing and filmmaking, where I have personally won multiple awards for editing, sound mixing and directing. My most recent pursuit is developing boardgames for independent publishing.

Adam Tyler

Creative and self-motivated with a calm, confident manner, my background in customer service has put me in an excellent position for people management, with excellent communication skills and a proven track record in building relationships with stakeholders and building strong teams. I have consistently been seen as a fast learner, able to grasp new and complex procedures and techniques in a short space of time. Outside of work, I enjoy pursuing creative endeavours - and have a long history with podcasting, writing, video editing and filmmaking, where I have personally won multiple awards for editing, sound mixing and directing. My most recent pursuit is developing boardgames for independent publishing.

Available to hire

Creative and self-motivated with a calm, confident manner, my background in customer service has put me in an excellent position for people management, with excellent communication skills and a proven track record in building relationships with stakeholders and building strong teams. I have consistently been seen as a fast learner, able to grasp new and complex procedures and techniques in a short space of time.

Outside of work, I enjoy pursuing creative endeavours - and have a long history with podcasting, writing, video editing and filmmaking, where I have personally won multiple awards for editing, sound mixing and directing. My most recent pursuit is developing boardgames for independent publishing.

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Language

English
Fluent

Work Experience

Part Time Freelance Creative at Self-employed / Freelance
October 1, 2013 - Present
Supported other businesses through podcast production; video production; social media content creation and video editing, with clients ranging from Dell Technologies to eBay and the Savoy Hotel. This involved the use of Adobe Creative Cloud (Photoshop, Audition, Premiere Pro, After Effects). More recently, wrote and directed my first professional short film, which to date has won 11 awards for editing, sound mixing and directing.
Team Leader at ReAssure @ Phoenix Group
June 1, 2021 - August 1, 2025
Promoted to Team Leader to manage a two-year project overseeing overseas products; handpicked a team and controlled procedures, processes and training packages. In late 2022, work was handed over to Dublin, where I managed the training and accreditation of the new team in-person and remotely. Since 2023, led a brand-new team as part of a wider migration of work to a new platform due to company closure. Maintained close ties with stakeholders and promoted engagement and teamwork among colleagues.
Customer Services Representative at ReAssure, Hitchin
January 1, 2019 - June 1, 2021
Worked in the Personal Pensions Servicing Team; took on remediation projects and engagement activities such as internal videos for the department and cross-department events (Office Olympics, Festival Of Learning). During the pandemic, focused on independent working and training for new starters, often working overtime to support the department.
Support Officer/Trainee Auditor at Hertfordshire County Council
October 1, 2013 - December 1, 2019
Office temp across multiple departments; answered telephone and email enquiries, minute taking, and heavy use of Microsoft Office and financial systems. Later progressed into an auditing role, querying and investigating internal systems across the council, including invoicing, purchase orders and HMRC payments.

Education

BTEC at North Hertfordshire College
January 1, 2008 - March 24, 2026
GCSEs at The Priory School
January 11, 2030 - January 1, 2005

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Government, Media & Entertainment, Education, Professional Services