Available to hire
I’m the person who knows how to connect, communicate, and get things done. My strongest skills and background are in customer service and real-world experience working with people, which naturally carries into what I do now. I create content, do voice work, and also work in AI data collection and annotation, so I’m comfortable both on camera and behind the scenes.
I’m detail-oriented, easy to work with, and I take my work seriously. Whether I’m creating content, testing, or data work, I focus on accuracy, quality, and making sure everything is done right the first time. I adapt quickly, follow directions well, and always show up ready to work.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Independent Contractor (Client Services and Training) at Self-employed / Independent Contractor
April 1, 2024 - PresentProvide real-time problem solving, maintain professionalism under pressure; lead motivational speaking and group discussions with diverse audiences; assist with AI data tasks ensuring accuracy and consistency; manage a busy schedule; provide hands-on support for transportation, tutoring, and client services.
Customer and Technical Support at Cigna Healthcare / HCSC
September 1, 2023 - October 1, 2024Assisted members with benefits, claims, and account issues; delivered high-quality, detail-focused service; provided technical support with online accounts and system navigation; guided customers step-by-step over the phone; managed high call volume and maintained confidentiality in line with HIPAA.
Dispatcher/Driver Support at LKQ Corporation
July 1, 2021 - September 1, 2022Coordinated real-time delivery operations and route performance; resolved service issues and supported drivers in fast-paced environments; maintained accurate records and performed payment reconciliation.
Customer Support & Operations at Innovation Line
August 1, 2007 - April 1, 2020Managed customer inquiries and resolved issues in a fast-paced environment; ensured FDA compliance for product labeling; processed orders, returns, and shipping; maintained accurate product, packaging, and compliance information; collaborated with cross-functional teams to improve workflows and created/updated SOPs.
Education
AA-T in Social Work and Human Services at West Los Angeles College, Culver City
January 11, 2030 - January 1, 2026Qualifications
Industry Experience
Healthcare, Education, Professional Services, Transportation & Logistics, Media & Entertainment
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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