Available to hire
I am Marius Radoiu, a Romanian professional with a diverse background spanning customer service, logistics, translation, manufacturing, and IT support. I have worked across telecom, retail and engineering in roles that required problem solving, reliability and a proactive attitude. I enjoy contributing to teams where clear communication and a hands-on approach drive results.
Fluent in German, English and Hungarian, I combine strong communication skills with a technical foundation from electrical engineering and exposure to industrial design. I am comfortable navigating multiple domains, taking on responsibilities, and delivering high-quality service and solutions in fast-paced environments.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
German
Fluent
English
Advanced
Hungarian
Advanced
Work Experience
Customer Service / Support at Amazon Germany
August 1, 2023 - PresentCurrently working in customer service for Amazon Germany; previously contributed to Amazon.de projects at Arvato.
Telecom outbound specialist / E-value at E-value Brasov
October 1, 2018 - April 30, 2020Telecom landline email handling and outbound; attempted upsell of packages.
Telecom support / e-mail outbound at E-value Brasov
October 1, 2018 - April 1, 2020Handled emails (outbound) and attempted to upsell better packages; telecom context.
Telecom / Outbound Email Support at E-value Brasov
October 1, 2018 - April 1, 2020Telecom landline only e-mails and outbound; at least 2 e-mails in 30 minutes; selling better packages.
Telecom support (e-mails and outbound sales) at E-value Brasov
October 1, 2018 - April 1, 2020Handle e-mails and outbound; aim to sell better package.
Customer service representative at Air Berlin Brasov
July 1, 2015 - January 1, 2017Resolving complaints via chat, e-mail and telephone; forward new bookings, rebookings, baggage loss.
IT Helpdesk 1st Level at Cyntergy London (TK Maxx UK)
October 1, 2013 - May 31, 2015Helpdesk 1st level, troubleshooting cash register and PC, projector/beamer; Oracle passwords support.
IT Helpdesk 1st Level at Cyntergy London
October 1, 2013 - May 1, 2015TK Maxx UK: IT helpdesk 1st level; troubleshooting cash registers, PC, beamer, music in TK MAX shop; Oracle passwords support.
IT Helpdesk - 1st level at Cyntergy London / TK Maxx UK
October 1, 2013 - May 31, 2015IT helpdesk 1st level; troubleshooting cash register and PC, beamer, music in TK MAX shop; Oracle passwords support.
Customer consultant Amazon.de project at Arvato Brasov
May 1, 2012 - October 31, 2014Resolution of complaints via chat, e-mail and phone; high customer satisfaction; second-level supervisor duties after 3 months.
Customer consultant at Arvato Brasov
May 1, 2012 - October 1, 2014Resolution of complaints via chat, e-mail and phone; high quality and customer satisfaction; promoted to 2nd level/deputy supervisor; responsible for supervisor calls and forecasting.
Fitter heating systems / Company Administrator at Blaj Gazinstalconstruct
November 1, 2009 - August 1, 2023Fitter of heating systems; later served as company administrator.
Fitter heating systems at Blaj Gazinstalconstruct Brasov
November 1, 2009 - August 1, 2023Fitter heating systems; later company administrator.
CNC operator at Agrosystems Wuppertal DE
January 1, 2009 - September 1, 2009Operator of meat processing machinery.
Dispatcher in logistics at Duvenbeck Logistik Brasov
June 1, 2008 - October 1, 2008Managed own trucks and forwarding agency CRM; developed new contracts; checked driver mileage.
Technical translator at Inna Schaeffler Brasov/Germany
March 1, 2006 - March 1, 2008Translation of technical documentation, courses and trainings.
Salesman by phone at SKL and NKL Brasov
October 1, 2003 - March 1, 2006Selling lottery tickets by phone, achieving targets with few cancellations.
Education
Technician in electrical engineering at High School
September 1, 2001 - June 30, 2005Industrial Design (university studies, not completed) at University
January 11, 2030 - April 15, 2026Qualifications
Technician in electrical engineering
September 1, 2001 - June 30, 2005Industrial Design studies (uncompleted university degree)
January 11, 2030 - March 26, 2026ISCIR Grade 3D Heating Systems
January 11, 2030 - March 26, 2026Technician in electrical engineering
September 1, 2001 - June 1, 2005Industrial Design (uncompleted)
January 11, 2030 - March 26, 2026ISCIR certification
January 11, 2030 - March 26, 2026High School Diploma
September 1, 2001 - June 1, 2005Technician in Electrical Engineering
September 1, 2001 - June 1, 2005ISCIR grade 3D heating systems
January 11, 2030 - April 15, 2026ISCIR grade 3D heating systems
January 11, 2030 - April 15, 2026Industry Experience
Retail, Transportation & Logistics, Manufacturing, Energy & Utilities, Professional Services, Real Estate & Construction, Telecommunications, Software & Internet, Education
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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