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Hi, I’m Summer Scoggins—a detail-oriented Quality Assurance Specialist and Chat Operator with 5 years of experience in remote, fast-paced environments. I’ve built a track record at Drips for managing internal and external chat quality and driving improvements to AI-driven conversations. I’m adept at identifying root causes, coaching new hires, and ensuring policy compliance while delivering excellent customer experiences. I thrive in cross-functional teams, take pride in maintaining a 98%+ accuracy rate, and enjoy refining NLP models through clear documentation, UAT support, and hands-on QA. I’m currently seeking long-term remote opportunities where I can contribute to quality assurance, training, and AI enhancements.…Hi, I’m Summer Scoggins—a detail-oriented Quality Assurance Specialist and Chat Operator with 5 years of experience in remote, fast-paced environments. I’ve built a track record at Drips for managing internal and external chat quality and driving improvements to AI-driven conversations. I’m adept at identifying root causes, coaching new hires, and ensuring policy compliance while delivering excellent customer experiences. I thrive in cross-functional teams, take pride in maintaining a 98%+ accuracy rate, and enjoy refining NLP models through clear documentation, UAT support, and hands-on QA. I’m currently seeking long-term remote opportunities where I can contribute to quality assurance, training, and AI enhancements.

Summer Scoggins

QA Engineer, AI Engineer, Content Creator, +2

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Hi, I’m Summer Scoggins—a detail-oriented Quality Assurance Specialist and Chat Operator with 5 years of experience in remote, fast-paced environments. I’ve built a track record at Drips for managing internal and external chat quality and driving improvements to AI-driven conversations. I’m adept at identifying root causes, coaching new hires, and ensuring policy compliance while delivering excellent customer experiences. I thrive in cross-functional teams, take pride in maintaining a 98%+ accuracy rate, and enjoy refining NLP models through clear documentation, UAT support, and hands-on QA. I’m currently seeking long-term remote opportunities where I can contribute to quality assurance, training, and AI enhancements.…Hi, I’m Summer Scoggins—a detail-oriented Quality Assurance Specialist and Chat Operator with 5 years of experience in remote, fast-paced environments. I’ve built a track record at Drips for managing internal and external chat quality and driving improvements to AI-driven conversations. I’m adept at identifying root causes, coaching new hires, and ensuring policy compliance while delivering excellent customer experiences. I thrive in cross-functional teams, take pride in maintaining a 98%+ accuracy rate, and enjoy refining NLP models through clear documentation, UAT support, and hands-on QA. I’m currently seeking long-term remote opportunities where I can contribute to quality assurance, training, and AI enhancements.

Available to hire

Hi, I’m Summer Scoggins—a detail-oriented Quality Assurance Specialist and Chat Operator with 5 years of experience in remote, fast-paced environments. I’ve built a track record at Drips for managing internal and external chat quality and driving improvements to AI-driven conversations. I’m adept at identifying root causes, coaching new hires, and ensuring policy compliance while delivering excellent customer experiences.

I thrive in cross-functional teams, take pride in maintaining a 98%+ accuracy rate, and enjoy refining NLP models through clear documentation, UAT support, and hands-on QA. I’m currently seeking long-term remote opportunities where I can contribute to quality assurance, training, and AI enhancements.