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UX professional with experience leading mixed-methods research at enterprise companies including Verizon and Meta. Specializes in embedding research into product strategy and roadmap decision-making, delivering actionable insights for complex digital experiences.…

Amor Manzanares

UX Designer, Product Designer, UI Designer, +2

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UX professional with experience leading mixed-methods research at enterprise companies including Verizon and Meta. Specializes in embedding research into product strategy and roadmap decision-making, delivering actionable insights for complex digital experiences.…

Available to hire

UX professional with experience leading mixed-methods research at enterprise companies including Verizon and Meta. Specializes in embedding research into product strategy and roadmap decision-making, delivering actionable insights for complex digital experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Design Researcher at Meta (via Material+)

June 1, 2025 - August 1, 2025

Compared Meta AI–assisted and human workflows in a time-on-task study, measuring faster completion per task for presentation creation and data retrieval. Co-designed content structure and layout for AI-generated support summaries, introducing a step-by-step, top-of-page format validated in pre-launch usability studies for clarity and trust.

UX Researcher III at Verizon

September 1, 2022 - June 1, 2025

Led research for the Support & Troubleshooting portfolio, shaping problem selection, navigation, and guided flows for 3M+ monthly users and contributing to a 34% increase in engagement. Co-designed content structure for AI-generated support, and helped validate a step-by-step format in usability studies. Drove self-service troubleshooting roadmap and ideated device/issue flow enhancements.

UX Intern at Ascend Global Logistics

March 1, 2022 - August 1, 2022

Designed end-to-end blockchain-based asset-tracking experience for a company-wide hackathon; project placed 1st out of 10 teams.

UX Designer at Animal Welfare Coalition of Northeastern New Mexico

November 1, 2021 - March 1, 2022

Designed end-to-end user flows, wireframes, and interactive prototypes to replace a phone-only intake process with a guided digital experience.