UX professional with experience leading mixed-methods research at enterprise companies including Verizon and Meta. Specializes in embedding research into product strategy and roadmap decision-making, delivering actionable insights for complex digital experiences.

Amor Manzanares

UX professional with experience leading mixed-methods research at enterprise companies including Verizon and Meta. Specializes in embedding research into product strategy and roadmap decision-making, delivering actionable insights for complex digital experiences.

Available to hire

UX professional with experience leading mixed-methods research at enterprise companies including Verizon and Meta. Specializes in embedding research into product strategy and roadmap decision-making, delivering actionable insights for complex digital experiences.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert

Language

English
Fluent

Work Experience

Design Researcher at Meta (via Material+)
June 1, 2025 - August 1, 2025
Compared Meta AI–assisted and human workflows in a time-on-task study, measuring faster completion per task for presentation creation and data retrieval. Co-designed content structure and layout for AI-generated support summaries, introducing a step-by-step, top-of-page format validated in pre-launch usability studies for clarity and trust.
UX Researcher III at Verizon
September 1, 2022 - June 1, 2025
Led research for the Support & Troubleshooting portfolio, shaping problem selection, navigation, and guided flows for 3M+ monthly users and contributing to a 34% increase in engagement. Co-designed content structure for AI-generated support, and helped validate a step-by-step format in usability studies. Drove self-service troubleshooting roadmap and ideated device/issue flow enhancements.
UX Intern at Ascend Global Logistics
March 1, 2022 - August 1, 2022
Designed end-to-end blockchain-based asset-tracking experience for a company-wide hackathon; project placed 1st out of 10 teams.
UX Designer at Animal Welfare Coalition of Northeastern New Mexico
November 1, 2021 - March 1, 2022
Designed end-to-end user flows, wireframes, and interactive prototypes to replace a phone-only intake process with a guided digital experience.

Education

Bachelor of Arts in Anthropology, Minor in Psychology at Texas Tech University
January 11, 2030 - January 1, 2026
B.A. in Anthropology, Minor in Psychology at Texas Tech University
January 11, 2030 - January 1, 2026

Qualifications

Google UX Design Professional Certificate
January 1, 2022 - March 26, 2026
IBM Data Analytics with Excel and R
January 1, 2025 - March 26, 2026
Google UX Design Professional Certificate
January 1, 2022 - March 30, 2026
IBM Data Analytics with Excel and R
January 1, 2025 - March 30, 2026

Industry Experience

Media & Entertainment, Software & Internet, Telecommunications, Professional Services, Education