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I am Amrit Singh, a seasoned Italian language specialist with over 10 years of experience in quality analysis, team leadership, and fraud investigation for global brands, including Amazon and Apple. I have a strong background in multilingual communications, process improvement, and performance management, with advanced proficiency in Italian and English. My strengths include building high-performing teams, driving quality standards, and delivering data-driven insights to stakeholders. I am comfortable working across cultures and markets, and I continuously seek opportunities for personal growth and organizational impact.…I am Amrit Singh, a seasoned Italian language specialist with over 10 years of experience in quality analysis, team leadership, and fraud investigation for global brands, including Amazon and Apple. I have a strong background in multilingual communications, process improvement, and performance management, with advanced proficiency in Italian and English. My strengths include building high-performing teams, driving quality standards, and delivering data-driven insights to stakeholders. I am comfortable working across cultures and markets, and I continuously seek opportunities for personal growth and organizational impact.

Amrit Singh

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I am Amrit Singh, a seasoned Italian language specialist with over 10 years of experience in quality analysis, team leadership, and fraud investigation for global brands, including Amazon and Apple. I have a strong background in multilingual communications, process improvement, and performance management, with advanced proficiency in Italian and English. My strengths include building high-performing teams, driving quality standards, and delivering data-driven insights to stakeholders. I am comfortable working across cultures and markets, and I continuously seek opportunities for personal growth and organizational impact.…I am Amrit Singh, a seasoned Italian language specialist with over 10 years of experience in quality analysis, team leadership, and fraud investigation for global brands, including Amazon and Apple. I have a strong background in multilingual communications, process improvement, and performance management, with advanced proficiency in Italian and English. My strengths include building high-performing teams, driving quality standards, and delivering data-driven insights to stakeholders. I am comfortable working across cultures and markets, and I continuously seek opportunities for personal growth and organizational impact.

Available to hire

I am Amrit Singh, a seasoned Italian language specialist with over 10 years of experience in quality analysis, team leadership, and fraud investigation for global brands, including Amazon and Apple. I have a strong background in multilingual communications, process improvement, and performance management, with advanced proficiency in Italian and English.
My strengths include building high-performing teams, driving quality standards, and delivering data-driven insights to stakeholders. I am comfortable working across cultures and markets, and I continuously seek opportunities for personal growth and organizational impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Final Cut Pro X

Expert

Unity

Intermediate

InVision

Intermediate

Language

Italian

Fluent

English

Advanced

Hindi

Advanced

Panjabi, Punjabi

Intermediate

Work Experience

Quality Analyst - Italian language (Email FBR Process, Amazon) at IBM Concentrix Daksh IBM Services India Private Ltd.

November 1, 2015 - June 1, 2017

Monitored and evaluated email interactions in English/Italian for quality and accuracy; provided feedback and coaching to agents to improve quality scores; maintained quality compliance and reporting standards; supported training and development of new agents; shared performance analysis with client and management on a weekly basis.

Assistant Manager - Amazon FBR Email Process (Italian Language) at IBM Concentrix Daksh IBM Services India Private Ltd.

July 1, 2017 - March 31, 2021

Promoted to Assistant Manager for Amazon process; managed foreign language process; responsibilities included team leadership, performance management, training, and coordination with client; published data/reports; handled client calls weekly; hiring via referrals; achieved high client satisfaction.

Team Lead - Italian Language MAT Process (Amazon) at IBM Concentrix Daksh IBM Services India Private Ltd.

April 1, 2021 - December 31, 2022

Managed and supervised Italian language support team for Amazon FBR and MAT processes; handled performance management, training, productivity improvement; monitored KPIs; provided coaching; ensured quality and customer satisfaction targets; prepared reports; real-time floor support; career planning and performance management; managed escalations and attrition.

Fraud Analyst - Apple Process at Majorel/Teleperformance

May 1, 2023 - February 28, 2026

Investigated fraudulent transactions and suspicious activities; handled fraud detection and account security for Apple customers; conducted risk analysis and prevented financial loss; analyzed data and flagged fraudulent activities; worked with internal teams to ensure secure transactions; ensured compliance with security policies; proactive approach to Apple users to avoid fraud; maintained accuracy above 98%.