Experience Level
Language
English
Fluent
Work Experience
Research & Growth Specialist (remote) at University of California
February 1, 2026 - April 30, 2026Led end-to-end research and development initiatives in e-commerce, executing market, product, and supplier research; generated qualified leads through targeted sourcing, cold email, and phone outreach to identify inventory and partnership opportunities.
Customer Service Representative (on-site) at TaskUs
August 1, 2024 - January 31, 2026Resolved 140–200+ daily customer inquiries across calls and messaging for a ride-sharing campaign, exceeding productivity targets by 30–90% with zero quality issues while maintaining high customer satisfaction; selected for a Tiger Team to handle high-priority escalations and mentor local and international teammates, consistently achieving 100%+ KPI scores and earning multiple Top Performer recognitions.
Education
Bachelor of Science in Psychology at National Teachers College
January 1, 2023 - December 31, 2024Qualifications
Industry Experience
Professional Services, Software & Internet, Media & Entertainment
Experience Level
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