Skills
Experience Level
Expert
Intermediate
Language
English
Fluent
Tamil
Fluent
Work Experience
Technical Support Engineer at IMSI India Pvt Ltd
July 1, 2022 - June 30, 2024Responsibilities included monitoring and managing network devices; creating and hosting bridges for critical issues; troubleshooting and diagnosing server and storage problems; designing and configuring server and storage infrastructure with redundancy; managing backup infrastructure and major incident responses; configuring VMware and MS Virtual Machines; performing weekly maintenance on VDI servers and backup servers; troubleshooting SCCM/CCM setups; ensuring security compliance across India; reinstalling DLP and FireEye products and restarting services via Jump Server; updating group policies related to Symantec; coordinating hardware issue analysis with vendors; providing AV setup support for town hall video conferences.
Senior Desktop Support Engineer at Taxon Technology
February 1, 2020 - April 1, 2022Troubleshot server hardware failures and coordinated with vendors; provided technical support for internal projects and Windows-related issues; administered Active Directory including user rights, permissions, and group policy; built and configured Microsoft Active Directory with DNS, DHCP, user creation; configured and maintained AD infrastructure; troubleshooted and configured Juniper network devices; managed internet connections (Internet, Intranet & Replications); managed WAN optimizers and firewalls; managed Windows backup server; performed regular health checks and weekly media management; monitored servers; SLA incident management.
Education
Bachelor of Engineering at Saveetha Engineering College
January 11, 2030 - January 1, 2018Diploma in Engineering at Ramakrishna Polytechnic College
January 11, 2030 - January 1, 2015SSLC (Secondary School Leaving Certificate) at St. Joseph’s Matriculation Higher Secondary School
January 11, 2030 - January 1, 2012Qualifications
Industry Experience
Software & Internet, Professional Services
Skills
Experience Level
Expert
Intermediate
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