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I’m Laura Stroppi, a customer-focused professional with extensive experience in customer service, content creation, and AI technologies. I’ve built a track record of improving customer satisfaction, resolving complaints, and optimizing service processes through strong communication and CRM expertise. From supporting learners at coding schools to crafting advertising copy for leading brands, I blend interpersonal skills with AI tools to deliver meaningful results and outstanding customer experiences.…I’m Laura Stroppi, a customer-focused professional with extensive experience in customer service, content creation, and AI technologies. I’ve built a track record of improving customer satisfaction, resolving complaints, and optimizing service processes through strong communication and CRM expertise. From supporting learners at coding schools to crafting advertising copy for leading brands, I blend interpersonal skills with AI tools to deliver meaningful results and outstanding customer experiences.

Laura Stroppi

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I’m Laura Stroppi, a customer-focused professional with extensive experience in customer service, content creation, and AI technologies. I’ve built a track record of improving customer satisfaction, resolving complaints, and optimizing service processes through strong communication and CRM expertise. From supporting learners at coding schools to crafting advertising copy for leading brands, I blend interpersonal skills with AI tools to deliver meaningful results and outstanding customer experiences.…I’m Laura Stroppi, a customer-focused professional with extensive experience in customer service, content creation, and AI technologies. I’ve built a track record of improving customer satisfaction, resolving complaints, and optimizing service processes through strong communication and CRM expertise. From supporting learners at coding schools to crafting advertising copy for leading brands, I blend interpersonal skills with AI tools to deliver meaningful results and outstanding customer experiences.

Available to hire

I’m Laura Stroppi, a customer-focused professional with extensive experience in customer service, content creation, and AI technologies. I’ve built a track record of improving customer satisfaction, resolving complaints, and optimizing service processes through strong communication and CRM expertise.

From supporting learners at coding schools to crafting advertising copy for leading brands, I blend interpersonal skills with AI tools to deliver meaningful results and outstanding customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Google Drive

Intermediate

Language

Italian

Fluent

English

Fluent

Work Experience

Artificial Intelligence Trainer at Xgpu

February 1, 2024 - October 1, 2025

Trained and optimized AI models through structured feedback and testing; evaluated AI responses for accuracy, relevance, and quality.

Customer Service Specialist at Kodland Coding School

March 1, 2022 - December 1, 2023

Managed customer complaints and conducted satisfaction surveys; reorganized services based on customer feedback to improve service quality; collaborated with cross-functional teams; achieved productivity objectives through standards compliance; remote work conducted in English using Excel, CRM, and Zoom.

Customer Care Specialist at Meetab Srl

February 1, 2018 - September 1, 2020

Performed back-office activities including data entry and database management; analyzed customer feedback to verify satisfaction with products and processes; collaborated with internal teams to optimize service delivery; utilized CRM systems and Google Calendar for efficient workflow management.

Copywriter at Ferrero International

September 1, 2017 - December 1, 2017

Created compelling copy for advertising campaigns.