Contacting existing customers and discussing sports, casino and poker; re-engaging clients through turn-key cloud-based personalized customer communication to minimise churn and improve profitability; support responsible gaming capabilities.

Triage Agent (Support) at Salesforce

March 1, 2019 - July 31, 2019

Technical support to capture incident information via phone/email/chat; provide basic entry-level technical support; manage live tickets and follow-up to satisfactory resolution in English/German/Italian.

Owner / Operator at Family Agricultural Business

October 1, 2018 - February 28, 2019

Own cultivation and production of oranges, olives and olive oil; manage farming operations in Sicily, Italy.

Payment Analyst Agent at Rational Gaming Europe LTD (Pokerstars)

April 18, 2017 - October 23, 2018

Liaise with players and payment processors; process payments; ensure accuracy and timely processing; handle queries in English/German/Italian.

Customer Support Agent at Tipico Ltd

November 9, 2015 - March 31, 2017

Customer care; online security; document checking; liaison with players and departments; support across English/German/Italian; inform on promotions; assist fraud checks.

German Online Content Moderator at Besedo Ltd

June 21, 2015 - November 8, 2015

Content moderation, trust and safety; customer care; provide feedback on trends and back-office rule improvements.

Owner at Via Buonamici / Voglia Di Pizza

October 1, 2014 - June 20, 2015

Owner of Pizzeria Voglia Di Pizza; manage daily operations.

Customer Support / Live Operator / Odds compiling / Fraud at GAMMASOFT

August 1, 2006 - September 30, 2014

Online betting and gaming company; customer support via live chat, email and phone; odds compiling; fraud monitoring; payments.

Estate Agent at STUDIO FINCATO

October 1, 2002 - July 31, 2006

Property search and acquisition; price/fee negotiations.