Language
Malay
Advanced
English
Advanced
Work Experience
Waiter at Absolute Thai
January 1, 2016 - January 1, 2017Exhibited strong time management skills to ensure prompt service to customers. Followed all health and safety regulations set by the restaurant.
Telemarketer at UTSS Sdn Bhd
January 1, 2018 - January 1, 2019Developed and maintained positive relationships with customers while providing excellent customer service. Maintained up-to-date records of customer conversations and follow-up activities.
Supervisor - Operations at Popular Book Co.
January 1, 2019 - January 1, 2021Established and maintained positive relationships with external customers and vendors. Developed and implemented operational procedures and policies to ensure efficient workflow and customer satisfaction.
Customer Service at StarHub
January 1, 2021 - January 1, 2022Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries. Utilized problem-solving skills to quickly and effectively resolve customer complaints.
Customer Service at Jo Jo Pets
January 1, 2022 - January 1, 2023Handled customer inquiries, complaints, and concerns in a timely and professional manner. Developed strong relationships with customers by providing personalized service. Analyzed customer feedback and used the data to improve management and study portfolio.
Portfolio Project - Unreal Engine (Mandarin) at Personal Portfolio
January 1, 2023 - PresentDeveloped Unreal Engine portfolio focusing on Mandarin language projects.
Education
Qualifications
Industry Experience
Travel & Hospitality, Telecommunications, Retail, Professional Services, Media & Entertainment
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