Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Account Manager / Seller Support Specialist at Jolly Max - Remote
August 1, 2022 - August 1, 2025Primary point of contact for creators and sellers, handling bound accounts, platform, and live-related issues. End-to-end ownership: documented bugs, escalated via ticketing systems, and communicated resolutions. Supported onboarding and early-stage setup for new sellers and partners. Coordinated with internal product and operations teams to resolve technical and process-related issues. Identified recurring issues and escalated insights to improve seller experience.
Account Manager (Contract) at Heroes — Remote
August 2, 2025 - January 1, 2026Acted as first line of defense for account issues, troubleshooting access, setup, and workflow problems. Logged and tracked issues, ensuring timely escalation and follow-through until resolution. Maintained clear, professional communication via email and internal tools. Supported process organization and documentation in a fast-moving, ambiguous environment.
Education
Bachelor of Business Administration and Economics at Suez Canal University
January 11, 2030 - May 1, 2022Qualifications
Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Education
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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