Certified Counselling Psychologist with experience delivering multilingual communication support across healthcare, counselling, and education. Fluent in English and Swahili with conversational French, and skilled in interpretation, trauma-informed care, and crisis support. I also teach psychology-related courses, adapt bilingual learning materials, and contribute research-based multilingual content. Known for active listening, culturally sensitive engagement, and clear stakeholder communication in emotionally sensitive settings.

Sylvia Ogola Otieno

Certified Counselling Psychologist with experience delivering multilingual communication support across healthcare, counselling, and education. Fluent in English and Swahili with conversational French, and skilled in interpretation, trauma-informed care, and crisis support. I also teach psychology-related courses, adapt bilingual learning materials, and contribute research-based multilingual content. Known for active listening, culturally sensitive engagement, and clear stakeholder communication in emotionally sensitive settings.

Available to hire

Certified Counselling Psychologist with experience delivering multilingual communication support across healthcare, counselling, and education. Fluent in English and Swahili with conversational French, and skilled in interpretation, trauma-informed care, and crisis support.

I also teach psychology-related courses, adapt bilingual learning materials, and contribute research-based multilingual content. Known for active listening, culturally sensitive engagement, and clear stakeholder communication in emotionally sensitive settings.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Fluent
Swahili
Fluent
French
Intermediate

Work Experience

Content Contributor & Multilingual Writer at Andishi Africa
May 1, 2025 - Present
Write research-based articles and creative content in English, utilising language proficiency to translate and adapt articles for different linguistic and cultural audiences.
Part-Time Lecturer & Academic Interpreter at Avenue Healthcare College
April 1, 2025 - June 1, 2025
Lectured in Medical Psychology and Front Office Operations for Mortuaries, interpreting course content from English to Swahili to ensure full comprehension among students who struggled with English.
Part-Time Lecturer & Academic Interpreter at Avenue Healthcare College
January 1, 2024 - Present
Delivered psychology-related courses to nursing and mortuary science students. Interpreted academic content from English to Swahili to improve learner comprehension, and developed/adapted teaching materials for diverse learning environments. Facilitated bilingual classroom discussions and group learning activities to improve engagement and learner support.
Counsellor & Community Interpreter at Chiromo Funeral Parlour
January 1, 2024 - Present
Delivered grief, trauma, and crisis counselling services primarily in Swahili, interpreting complex psychological concepts from English to Swahili. Handled sensitive emotional cases requiring real-time linguistic adaptation and cultural sensitivity.

Education

BA in Counselling Psychology at Africa Nazarene University
January 1, 2014 - January 1, 2023
Bachelor of Arts in Counselling Psychology at Africa Nazarene University
January 1, 2014 - January 1, 2023
Kenya Certificate of Secondary Education (KCSE) at Hillcrest Secondary School
January 1, 2006 - January 1, 2010
Primary Education at Rusinga School, Nairobi
January 1, 1995 - January 1, 2005

Qualifications

HIPAA Compliance Certificate
January 11, 2030 - March 30, 2026
EFSET English Certificate (C2 Proficiency)
January 11, 2030 - March 30, 2026
Sales And Digital Marketing & Communications - CIPR
January 11, 2030 - March 30, 2026
Customer Care and Customer Relationship Management - CIPR
January 11, 2030 - March 30, 2026
HIPAA Compliance Certification
January 11, 2030 - July 30, 2026
EFSET English Certificate (C2 Proficiency)
January 11, 2030 - July 30, 2026
Sales, Digital Marketing & Communications (CIPR), University of Nairobi
January 11, 2030 - July 30, 2026
Customer Care & Customer Relationship Management (CIPR), University of Nairobi
January 11, 2030 - July 30, 2026

Industry Experience

Education, Healthcare, Non-Profit Organization, Professional Services

Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate

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