Hi, I’m Shruti. I am a motivated and detail-oriented professional with 5+ years of experience in customer service, administration, and marketing. I excel at managing social media platforms, coordinating digital marketing campaigns, delivering excellent guest experiences, and handling visa applications. I enjoy driving brand awareness, supporting e-commerce operations, and providing high-quality administrative support. I’m excited to contribute to a dynamic, growth-focused team and bring a versatile mix of marketing, operations, and customer-service skills to the table.

Hi, I’m Shruti. I am a motivated and detail-oriented professional with 5+ years of experience in customer service, administration, and marketing. I excel at managing social media platforms, coordinating digital marketing campaigns, delivering excellent guest experiences, and handling visa applications. I enjoy driving brand awareness, supporting e-commerce operations, and providing high-quality administrative support. I’m excited to contribute to a dynamic, growth-focused team and bring a versatile mix of marketing, operations, and customer-service skills to the table.

Available to hire

Hi, I’m Shruti. I am a motivated and detail-oriented professional with 5+ years of experience in customer service, administration, and marketing. I excel at managing social media platforms, coordinating digital marketing campaigns, delivering excellent guest experiences, and handling visa applications.

I enjoy driving brand awareness, supporting e-commerce operations, and providing high-quality administrative support. I’m excited to contribute to a dynamic, growth-focused team and bring a versatile mix of marketing, operations, and customer-service skills to the table.

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Language

English
Fluent

Work Experience

Social Media & Marketing Coordinator at Network Expert Inc.
May 1, 2025 - Present
Manage all company social media platforms, developing content strategies to grow audience engagement and brand visibility. Design and execute email marketing campaigns to promote the Boot Camp training program and other service offerings. Support e-commerce operations across Amazon, Walmart, and eBay storefronts, optimizing product listings for conversions. Conduct keyword research and implement SEO strategies to improve organic search rankings and online discoverability. Create and design marketing collateral including flyers, posters, and pamphlets for both digital and print distribution.
Guest Experience Executive at Kinton Ramen
September 1, 2023 - Present
Managed guest relations, resolving complaints efficiently and consistently ensuring high levels of guest satisfaction. Trained and on boarded new front desk staff on service protocols and hospitality standards. Processed guest payments and maintained accurate transaction records. Welcomed guests and ensured proper, timely seating in line with service flow.
Visa Filing Executive at Canam Consultants
January 1, 2022 - January 1, 2023
Processed visa and college applications with a strong focus on accuracy and regulatory compliance. Achieved and maintained a 95% visa approval rate through meticulous documentation and case management. Prepared detailed client documentation packages and communicated with IRCC via online webforms.
Ground Staff at Singapore Airlines
January 1, 2021 - January 1, 2022
Assisted passengers with check-in, boarding, and baggage handling procedures. Received consistently positive feedback for outstanding customer service and professionalism. Managed passenger inquiries and provided prompt assistance during delays or disruptions. Adhered to all airline safety and security protocols without exception.
Visa Filing Executive at VFS Global
January 1, 2019 - January 1, 2021
Processed visa applications ensuring accuracy and full compliance with applicable regulations. Verified the completeness and accuracy of submitted application documents. Managed sensitive and confidential applicant information in strict accordance with data protection regulations.

Education

Marketing Management Certificate at Sheridan College
January 1, 2024 - January 1, 2025
Human Resource Management Certificate at Algoma University
January 1, 2023 - January 1, 2024
Bachelor of Arts – Philosophy at GNDU
January 1, 2019 - January 1, 2022

Qualifications

Google Analytics Individual Qualification
January 11, 2030 - March 30, 2026
AODA (Accessibility for Ontarians with Disabilities Act)
January 11, 2030 - March 30, 2026
WHMIS (Workplace Hazardous Materials Information System)
January 11, 2030 - March 30, 2026
Health and Safety
January 11, 2030 - March 30, 2026

Industry Experience

Travel & Hospitality, Software & Internet, Media & Entertainment, Retail, Professional Services