Available to hire
I am Giuseppe Vispo, a seasoned IT professional with 25+ years of hands-on experience delivering client support, systems administration, and network engineering across government and enterprise environments. I am proficient with Cisco and Microsoft technologies, IT security, SAN, MS SQL, and MS Exchange, and I hold several certifications (MCP, MCSE NT, CCNA). I thrive in deploying and optimizing mission-critical systems and enjoy collaborating with teams to solve complex technical challenges.
In recent years I’ve led IT infrastructure and print optimization projects for Fisheries and Oceans Canada, overseeing pull print deployments, IT security initiatives, and cross-functional collaboration with stakeholders to ensure standards compliance and successful enterprise software rollouts.
Experience Level
Language
English
Fluent
French
Intermediate
Work Experience
Pull Print Administrator at Fisheries and Oceans Canada
December 1, 2024 - PresentDeploy, monitor, and administer Pull Print solutions across Canada (PaperCut, collection agents, Fleet Management servers, Fleet RMM, KPAX). Responsibilities include deploying pull print solutions, monitoring and administering systems, optimizing print services, troubleshooting issues, documentation, training and compliance.
Technical Advisor / Conseiller Technique p.i. External Service Management & IT Security at Fisheries and Oceans Canada
September 1, 2024 - November 30, 2024Provide specialized advice and guidance to management, program specialists and clients to facilitate development and support of IT infrastructure including LAN, MAN and WAN systems, workstations, server and mainframe operations, connectivity, IT asset acquisition and lifecycle management, integrity of corporate and client applications, voice/data systems, and enterprise software roll-outs. Occasionally leads project teams and working groups to facilitate development, implementation, maintenance and issue resolution related to departmental IT infrastructure.
Senior Technical Advisor at Fisheries and Oceans Canada
August 8, 2024 - August 28, 2024Managed several high-profile projects with an observatory/oversight role, held weekly stakeholder meetings to provide updates, address challenges, and assess risks. Ensured alignment with strategic objectives and proactive risk management. Focused on external service management and IT security.
Technical Advisor / Conseiller Technique p.i. External Service Management & IT Security at Fisheries and Oceans Canada
December 1, 2021 - August 31, 2024Provide specialized advice to management, program specialists and clients to facilitate development and support of IT infrastructure including LAN/WAN systems, workstations, server and mainframe operations, connectivity, asset lifecycle and the rollout of enterprise software; lead project teams and working groups; ensure designs adhere to government standards.
ITSD VVIP Operations Support Specialist at Fisheries and Oceans Canada
June 1, 2019 - December 31, 2021Managed IT resources and contractors; reviewed cases for quality and customer satisfaction; participated in testing, training, business analysis, and design; installed and maintained software/hardware on-site; imaging; administered Active Directory and Lync; tracked work using Axios Assyst.
Cisco Gear Specialist at Shared Services Canada
October 1, 2018 - May 31, 2019Operation and maintenance of existing network equipment (IOS updates, standard configurations); switch and router installation and configuration; data center installations; Cisco IRS installation and configuration; SolarWinds configuration; documentation of procedures and configurations.
2nd Level Desktop Support / IT Site Services Technician at Department of National Defence
April 1, 2016 - October 31, 2018Provided on-site administration and support in a team environment; installed, configured, tested and troubleshot IT products and infrastructure; imaging and deployment; Windows Server 2003/2008; BES/Blackberry; AD and software deployments; ITIL-aligned incident and change management; 24x7 on-call support.
Technical Support Specialist at Gemalto SafeNet Canada
December 1, 2015 - April 1, 2016Provided user community technical support; participated in Americas Technical Support Global Team; oversaw development and testing of project-related work; 24x7 support of end-user workstations and business systems; advised on administrative procedures and troubleshooting; configured and deployed help desk systems; server backups.
CFNOC CSG Desktop Support at Department of National Defence
July 1, 2014 - December 31, 2015Desktop support for Windows and cross-domain security in a classified environment; imaging; BES; AD and user administration; supported 1000+ users; documented procedures and knowledge base; participated in ITIL processes.
Computer Mainframe Operator at IBM and Shared Services Canada
October 1, 2013 - February 28, 2014Supported and monitored mainframe and server computers; executed batch schedules; participated in server security patching and DR activities; incident escalation; outage reporting; OS/390, MVS/ESA, MVS/XA, Z/OS environments; CA7 and TWS batch processing; automation and monitoring.
Technical Support Consultant at Public Safety Canada
July 1, 2013 - September 30, 2013Responded to escalated helpdesk calls; Windows 7 and Office 2010 support; user training and onboarding; ticket management; professional user interaction across a network larger than 1000 users.
VoiceBox Technical Support Level 1 at JSI Telecom
January 1, 2013 - June 30, 2013Handled support calls; remote desktop, VPN; VMware-based desktop virtualization; disaster recovery planning support; documented issues and resolutions.
Windows 7 Deployment Technician at General Dynamics
December 1, 2012 - March 31, 2013Prepared and imaged new computers; Office 2007/2012 deployments; pre-deployment readiness; WINTEL administration; 1000+ user environment.
IT Site Services / C5 Desktop Support at Department of National Defence
January 1, 2011 - January 31, 2012Desktop and server troubleshooting; AD user accounts; cross-domain support; imaging; deployment and migration projects for a large user base.
DIMEUS IT Site Services Technician at Department of National Defence
April 1, 2010 - December 31, 2011ASSYST ticketing usage; imaging and deployment; Windows XP/7 support; classified network support; cross-domain security awareness.
Computer Mainframe / Server Support at DND / Other contracts
April 1, 2008 - December 31, 2010Provided on-site administration and support for a large Windows environment; imaging, BES, AD, and security cross-domain operations.
Netowrk / DESKTOP Support Specialist at Hewlett Packard
October 1, 2006 - March 31, 2008Second-level support for GM global employees; Active Directory; Citrix connectivity; remote software deployment; documentation and knowledge base contributions.
Deployment Technician at Telus/System in Cooperation (Tek Systems and Royal)
July 1, 2006 - September 30, 2006Windows XP/Office migrations; imaging; hardware upgrades; on-site support; AD accounts management.
Desktop Technical Assistance Representative at Entrust Technologies
February 1, 2006 - May 31, 2006Provided client support for Entrust Entelligence products; VMware-based troubleshooting; documented issues and participated in QA handoffs.
IT Support Help Desk at Elections Canada
November 1, 2005 - January 31, 2006Help desk support for Elections Canada; hardware and software troubleshooting; RDIMS, Office, network login issues; large user base.
IT Site Services Lorne Building at Department of National Defence
June 1, 2005 - July 31, 2005Desktop and server issue handling; imaging; AD; BES; cross-domain security; 2000+ user environment.
Help Desk Analyst at Harris Bank (BMO)
August 1, 2004 - June 1, 2005Ticketing-based help desk support; remote troubleshooting; password resets; on/offsite client support; WINTEL administration.
Incident Management Centre Queue Manager at CGI Group Inc
January 1, 2004 - July 31, 2004Queue management for SLA monitoring; train staff on ticket quality; coordinate RFCs and change requests; ITIL-aligned change management.
Help Desk Analyst at Canada Post Corporation
June 1, 2003 - December 31, 2003Help desk support for Canada Post employees; Zenworks remote troubleshooting; MS Office; Netware VPN; profile rebuilds; imaging.
Senior Information Systems Consultant at Logic Communication
May 1, 2001 - May 31, 2003Senior-level desktop/server support; LAN/WAN support; Cisco PIX; VPN; Arcserve backups; disaster recovery design; VMware for virtual desktops.
NT Administrator / Systems Engineer at NBC Media
February 1, 1998 - October 31, 1998NT/Windows server administration; migration to Windows 95; data center monitoring; remote troubleshooting; Lotus Notes and MS Office support.
Education
MCP (Microsoft Certified Professional) at CTE Solutions, Ottawa
May 1, 2005 - March 30, 2026Introduction to UNIX at Learnix Technologies, Ottawa
October 1, 2000 - March 30, 2026MCSE (Microsoft Certified Systems Engineer) at SHL System House, Ottawa
February 1, 1998 - March 30, 2026Interconnecting Cisco Network Devices at SHL System House, Ottawa and Exchange
January 1, 2000 - March 30, 2026Diploma, Business Administration and Human Resources Management at Global Knowledge, Ottawa
April 1, 1995 - March 30, 2026ITIL Foundation for IT Service Management at HF421S (HP Education Services)
September 1, 2007 - March 30, 2026Qualifications
MCP (Microsoft Certified Professional)
May 1, 2005 - March 30, 2026MCSE NT (Systems Engineer)
February 1, 1998 - March 30, 2026CCNA (Cisco Certified Network Associate)
January 11, 2030 - March 30, 2026ITIL Foundation for IT Service Management
September 1, 2007 - March 30, 2026Unix / SUN OS Intro
October 1, 2000 - March 30, 2026Industry Experience
Government, Software & Internet, Professional Services, Telecommunications, Education
Experience Level
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