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Hello! I’m Piero Lopane, a Senior Product Designer who shapes product strategy and leads cross-functional teams to deliver scalable, user-centered solutions across fintech, telecom, SaaS, healthcare, and public-sector platforms. I work at the intersection of product vision and hands-on execution, translating business and regulatory constraints into clear, measurable outcomes while raising craft and the quality of work across teams. I thrive in high-pressure, regulated environments and enjoy mentoring designers, aligning design, product, and engineering priorities, and delivering experiences that teams and customers love.…Hello! I’m Piero Lopane, a Senior Product Designer who shapes product strategy and leads cross-functional teams to deliver scalable, user-centered solutions across fintech, telecom, SaaS, healthcare, and public-sector platforms. I work at the intersection of product vision and hands-on execution, translating business and regulatory constraints into clear, measurable outcomes while raising craft and the quality of work across teams. I thrive in high-pressure, regulated environments and enjoy mentoring designers, aligning design, product, and engineering priorities, and delivering experiences that teams and customers love.

Piero Lopane

Product Designer, UX Designer, UI Designer, +2

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Hello! I’m Piero Lopane, a Senior Product Designer who shapes product strategy and leads cross-functional teams to deliver scalable, user-centered solutions across fintech, telecom, SaaS, healthcare, and public-sector platforms. I work at the intersection of product vision and hands-on execution, translating business and regulatory constraints into clear, measurable outcomes while raising craft and the quality of work across teams. I thrive in high-pressure, regulated environments and enjoy mentoring designers, aligning design, product, and engineering priorities, and delivering experiences that teams and customers love.…Hello! I’m Piero Lopane, a Senior Product Designer who shapes product strategy and leads cross-functional teams to deliver scalable, user-centered solutions across fintech, telecom, SaaS, healthcare, and public-sector platforms. I work at the intersection of product vision and hands-on execution, translating business and regulatory constraints into clear, measurable outcomes while raising craft and the quality of work across teams. I thrive in high-pressure, regulated environments and enjoy mentoring designers, aligning design, product, and engineering priorities, and delivering experiences that teams and customers love.

Available to hire

Hello! I’m Piero Lopane, a Senior Product Designer who shapes product strategy and leads cross-functional teams to deliver scalable, user-centered solutions across fintech, telecom, SaaS, healthcare, and public-sector platforms. I work at the intersection of product vision and hands-on execution, translating business and regulatory constraints into clear, measurable outcomes while raising craft and the quality of work across teams.

I thrive in high-pressure, regulated environments and enjoy mentoring designers, aligning design, product, and engineering priorities, and delivering experiences that teams and customers love.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Senior Product Designer at GoTo Technologies (Formerly LogMeIn)

May 1, 2024 - Present

Owned end-to-end design of an AI-powered omnichannel platform serving millions of business users globally, including WhatsApp voice integration, AI virtual assistants, real-time transcription, and contact-centric experiences. Shaped platform-level design decisions that balanced AI capability, usability, and risk, helping teams align on what to build, what to delay, and what to standardize. Increased daily active usage by 45%, reduced abandonment by 40%, achieved 87% first-attempt AI call-routing success, 92% routing accuracy, and a 42% increase in mobile engagement. Reduced average call handling time by 35% through contextual intelligence and streamlined UX. Defined omnichannel UX strategy across mobile and web (CarPlay/Android Auto), balancing automation, trust, and delivery risk. Mentored designers and elevated team craft.

Senior Product Designer at Tangerine Bank

August 1, 2022 - May 1, 2024

Led the end-to-end redesign of Tangerine’s mobile banking and secure web platform, modernizing usability, navigation, and self-service across iOS and Android. Drove the mobile UX strategy from discovery to delivery, reducing churn and task friction. Re-architected IA and navigation, cutting task completion time by ~3x and removing core usability issues driving 40% of support calls. Implemented self-service flows that reduced support volume from 40% to 13%. Prioritized speed, clarity, and error prevention to manage delivery risk in a regulated environment; contributed to a 61% reduction in customer churn post-launch.

Product Designer (Mobile & Growth) at Bell Canada

September 1, 2019 - April 1, 2022

Led design of mobile self-service and support experiences used by millions during COVID-19; shipped critical flows with low error tolerance. Owned UX strategy for high-volume journeys (billing, account, support, virtual assistant, repair). Drove a cross-platform billing redesign that reduced support calls by 75% and billing disputes by 38%, and improved NPS from –25 to +42 across 10M+ users. Built a unified billing experience strategy translating research into $10.8M in annual savings. Established a mobile design system adopted across 4 flagship apps and facilitated cross-department workshops, cutting delivery timelines by 40%.

Product Designer at Canada Post

April 1, 2022 - August 1, 2022

Led product vision and experience strategy for the Canada Post mobile app (Digital Mailbox) and Digital Identity, prioritizing trust and regulatory alignment. Delivered digital mailbox features that drove adoption and reduced physical mail costs, achieving 4.6/5 app rating, 25% CSAT improvement, and roughly $2M in annual savings via an 18% reduction in inquiries.

Product Designer at Sandvik (Newtrax Technologies)

April 1, 2019 - September 1, 2019

Redesigned an enterprise IoT safety platform for mining operations, conducting field research and usability testing that yielded 75% user adoption growth and 90% faster incident reporting. Facilitated stakeholder alignment through on-site workshops and translated operational requirements into intuitive interfaces.

Product Designer at Aylo

October 1, 2017 - December 1, 2018

Designed consumer-facing features for web, mobile and TV at scale, delivering 50% improvement in user engagement and 35% reduction in support inquiries through data-informed UX optimization. Partnered with cross-functional teams to iterate quickly on high-traffic products.