I am a results-focused community operations professional with extensive experience managing large-scale digital ecosystems across Discord and social platforms, specializing in moderation systems, user engagement, and operational structure within high-volume environments. I have a proven history of building and scaling online communities, improving workflows, and maintaining platform stability through structured governance, staff coordination, and real-time issue resolution. I translate user feedback into process improvements while maintaining consistent communication standards and platform integrity.…

Aidan McClellan

I am a results-focused community operations professional with extensive experience managing large-scale digital ecosystems across Discord and social platforms, specializing in moderation systems, user engagement, and operational structure within high-volume environments. I have a proven history of building and scaling online communities, improving workflows, and maintaining platform stability through structured governance, staff coordination, and real-time issue resolution. I translate user feedback into process improvements while maintaining consistent communication standards and platform integrity.…

Available to hire

I am a results-focused community operations professional with extensive experience managing large-scale digital ecosystems across Discord and social platforms, specializing in moderation systems, user engagement, and operational structure within high-volume environments.

I have a proven history of building and scaling online communities, improving workflows, and maintaining platform stability through structured governance, staff coordination, and real-time issue resolution. I translate user feedback into process improvements while maintaining consistent communication standards and platform integrity.

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Language

English
Fluent

Work Experience

Owner & Lead Consultant, Community Operations at Independent Contractor, Remote
September 1, 2018 - Present
Directs end-to-end management of large-scale Discord communities, overseeing moderation frameworks, engagement strategies, and operational workflows to maintain stable environments. Leads staff onboarding, supervision, and escalation handling, while establishing governance models for consistency across high-traffic platforms. Configures server infrastructure, bots, and permissions; resolves technical and user issues in real time. Plans and promotes community initiatives to sustain engagement. Uses feedback and analytics to refine workflows and service delivery.
Community Operations, Sub-Server Management at Greenville Discord, Remote
January 1, 2019 - September 1, 2020
Established and oversaw high-growth digital community operations, coordinating daily moderation activities, user engagement, and workflow execution. Recruited and supervised moderation staff; designed moderation systems, reporting channels, and escalation protocols. Configured server architecture (bots, permissions, roles) for security. Managed events and announcements, gathered feedback to refine community direction. Monitored user behavior to maintain a balanced environment and high engagement.

Education

High School Diploma at Lakeridge High School
January 11, 2030 - January 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Media & Entertainment, Professional Services