Aidan McClellan

Established and oversaw high-growth digital community operations, coordinating daily moderation activities, user engagement, and workflow execution. Recruited and supervised moderation staff; designed moderation systems, reporting channels, and escalation protocols. Configured server architecture (bots, permissions, roles) for security. Managed events and announcements, gathered feedback to refine community direction. Monitored user behavior to maintain a balanced environment and high engagement.

Directs end-to-end management of large-scale Discord communities, overseeing moderation frameworks, engagement strategies, and operational workflows to maintain stable environments. Leads staff onboarding, supervision, and escalation handling, while establishing governance models for consistency across high-traffic platforms. Configures server infrastructure, bots, and permissions; resolves technical and user issues in real time. Plans and promotes community initiatives to sustain engagement. Uses feedback and analytics to refine workflows and service delivery.