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I am a bilingual customer service professional with over 25 years of experience across administration, education, nonprofit, and community leadership. I thrive on organization, problem solving, and helping others feel valued through clear communication and friendly, proactive service. I’m seeking opportunities to expand my career portfolio, leverage my organizational skills, and contribute to teams that value empathy, reliability, and continuous learning.…I am a bilingual customer service professional with over 25 years of experience across administration, education, nonprofit, and community leadership. I thrive on organization, problem solving, and helping others feel valued through clear communication and friendly, proactive service. I’m seeking opportunities to expand my career portfolio, leverage my organizational skills, and contribute to teams that value empathy, reliability, and continuous learning.

Esmeralda Mercado

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I am a bilingual customer service professional with over 25 years of experience across administration, education, nonprofit, and community leadership. I thrive on organization, problem solving, and helping others feel valued through clear communication and friendly, proactive service. I’m seeking opportunities to expand my career portfolio, leverage my organizational skills, and contribute to teams that value empathy, reliability, and continuous learning.…I am a bilingual customer service professional with over 25 years of experience across administration, education, nonprofit, and community leadership. I thrive on organization, problem solving, and helping others feel valued through clear communication and friendly, proactive service. I’m seeking opportunities to expand my career portfolio, leverage my organizational skills, and contribute to teams that value empathy, reliability, and continuous learning.

Available to hire

I am a bilingual customer service professional with over 25 years of experience across administration, education, nonprofit, and community leadership. I thrive on organization, problem solving, and helping others feel valued through clear communication and friendly, proactive service.

I’m seeking opportunities to expand my career portfolio, leverage my organizational skills, and contribute to teams that value empathy, reliability, and continuous learning.

Skills

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Organizer at Partners n Grime & OrganizayShine

January 1, 2022 - Present

Organize client’s home or business and support cleaning crew when needed. Recruited due to strong organizational skills.

Owner at [email protected]

January 1, 2022 - Present

Started an online store that promotes holistic health.

Food Service/Greeter/Security at Beit Tikvah

January 1, 2022 - Present

Volunteer at the congregation (food service for 200+ attendees); greeter and door security; provided customer service and safety. Trained in first aid, food handling, and security; NAVY SEAL firearms training; sniper shooter designation per trainer.

Landscaper at Superior Landscaping

January 1, 2021 - January 1, 2024

Supported owner with landscaping maintenance and customer service for established clients; covered owner during vacations; promoted to learn new tasks.

Sabbatical

January 1, 2016 - January 1, 2021

Self-care, relocation, and COVID-19 related adjustments.

Zumba Instructor at The Valley Athletic Club / Senior Center

January 1, 2010 - January 1, 2012

Teach exercise classes for all ages; tailored classes for differently abled students; inspired others to pursue self-care.

Homeschool Educator at Self (Tumwater, WA)

January 1, 2001 - January 1, 2016

Created educational environment, taught all subjects daily, and organized multilingual playgroups; contributed to co-op homeschool groups; taught physical education.

Executive Assistant Director at Washington State Hispanic Affairs Dept.

January 1, 1999 - January 1, 2000

Provided customer service to constituents; organized 12 Commissioners' monthly meetings and expenses; drafted instructional manuals; trained and managed interns.

Customer Service Representative at Employment Security Department

December 31, 1996 - December 31, 1998

Handled unemployment-related customer service; data processing, adjudication, and fraud reporting; offered transition to Washington State Hispanic Affairs Department.

Voice over at Freelancer

April 1, 2023 - Present

Began projects of voice over for books that didn’t have audio. Built recording studio for Voice over recording projects. Currently working on project. A budding voice over.