Available to hire
I am an analytical and customer-centric Product Management professional with 7+ years of cross-industry experience spanning FMCG, graphics design, and B2B service environments. I excel at aligning product strategy with business goals, leading cross-functional teams, and delivering end-to-end projects. I combine a strong technical foundation in Chemical Engineering with business expertise from an MBA to optimize customer experience, process efficiency, and product value. I am passionate about creating data-driven, scalable solutions that meet market and user needs.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Dutch
Beginner
Work Experience
Coordinated cross-functional project initiatives at Kraft Heinz
July 1, 2023 - April 2, 2024Coordinated cross-functional project initiatives, ensuring 100% on-time delivery of key milestones. Conducted gap analysis on regulatory and risk reports, improving compliance efficiency by 15%. Collaborated with senior management to prioritize and track project roadmaps aligned with business goals. Designed project dashboards that enhanced visibility and reduced reporting delays by 20%. Partnered with supply chain and finance teams to align product rollout timelines and budgets.
Account Manager at Spectank Zambia Ltd
March 1, 2019 - August 1, 2021Directed a 40+ person team across sanitation and technical operations, maintaining ISO 22000 compliance. Grew customer retention by 25% through strategic partnership development and solution delivery. Led margin forecasting and cost-control initiatives, improving profit margins by 10% YoY. Negotiated supplier agreements that reduced procurement costs by 12% while ensuring consistent supply. Implemented KPI dashboards to monitor performance and accountability.
Account Manager at Diversey (Food & Beverage Division)
January 1, 2016 - February 1, 2019Managed a multi-million-euro portfolio of enterprise clients, achieving 15% annual revenue growth. Introduced CRM-based reporting system (Salesforce) to streamline client management and pipeline tracking.
Quality Assurance Technician at Sealed Air (Food & Beverage)
August 1, 2015 - December 1, 2015Improved cooling tower efficiency to 87%, reducing energy costs by 15% through preventive maintenance. Developed quality control measures that boosted production consistency and uptime by 20%. Enhanced utilities data tracking to identify efficiency trends and optimize water and energy usage. Provided root-cause analysis on technical breakdowns, reducing equipment downtime by 18%.
Technical Trainee at Plascon Paints
January 1, 2014 - July 1, 2015Oversaw process quality assurance and calibration, maintaining 98% accuracy in equipment validation. Streamlined stock management and material inspection, cutting inspection time by 25%. Contributed to continuous improvement initiatives that reduced process variance by 15%. Conducted root-cause investigations and implemented corrective actions for production deviations. Assisted in product formulation testing to meet ISO manufacturing standards.
Co-ordinator / Quality Assurance at Diversey
December 1, 2013 - January 1, 2014Note: Prior roles included responsibilities in quality assurance and process improvement within the beverage sector; these experiences contributed to baseline capabilities in cross-functional collaboration and operations.
Project Manager at Kraft Heinz
July 1, 2023 - April 1, 2024Coordinated cross-functional project initiatives, ensuring 100% on-time delivery of key milestones; conducted gap analyses on regulatory and risk reports; improved compliance efficiency by 15%; designed project dashboards to enhance visibility and reduce reporting delays by 20%; partnered with supply chain and finance teams to align product rollout timelines and budgets.
Key Account Manager at Spectank Zambia Ltd
March 1, 2019 - August 1, 2021Directed a 40+ person team across sanitation and technical operations, maintaining ISO 22000 compliance. Grew customer retention by 25% through strategic partnership development and solution delivery. Led margin forecasting and cost control initiatives, improving profit margins by 10% YoY. Negotiated supplier agreements that reduced procurement costs by 12% while ensuring consistent supply. Implemented performance dashboards to monitor KPI's, improving operational visibility and accountability.
Utilities Technician at Sealed Air (Food & Beverage)
August 1, 2015 - December 1, 2015Improved cooling tower efficiency to 87%, reducing energy costs by 15% through preventive maintenance. Developed quality control measures to boost production consistency and uptime by 20%.
Intern at Kraft Heinz
July 1, 2023 - April 1, 2024Coordinated cross-functional project initiatives, ensuring 100% on-time delivery of key milestones. Conducted gap analyses on regulatory and risk reports, improving compliance efficiency by 15%. Collaborated with senior management to prioritize and track project roadmaps. Designed project dashboards to enhance visibility and reduce reporting delays by 20%. Partnered with supply chain and finance teams to align product rollout timelines and budgets.
Account Manager at Diverse Y (Food & Beverage Division)
January 1, 2016 - February 1, 2019Managed a multi-million-euro portfolio of enterprise clients, achieving 15% annual revenue growth. Implemented a CRM-based reporting system (Salesforce) to streamline client management and pipeline tracking. Improved forecasting accuracy by 10% via data-driven demand modeling and inventory optimization. Delivered tailored hygiene and compliance solutions, boosting client satisfaction scores by 20%. Led product improvement workshops translating customer feedback into actionable enhancements.
Education
Master of Business Administration (MBA) at Maastricht University
September 1, 2022 - September 1, 2025Bachelor of Engineering (Chemical Engineering) at Copperbelt University, Zambia
April 1, 2008 - December 1, 2013Master of Business Administration (MBA) at Maastricht University, Netherlands
September 1, 2022 - September 1, 2025Bachelor of Engineering (Chemical Engineering) at Copperbelt University, Zambia
April 1, 2008 - December 1, 2013Master of Business Administration at Maastricht University
September 1, 2022 - September 1, 2025Bachelor of Engineering (Chemical Engineering) at Copperbelt University, Zambia
April 1, 2008 - December 1, 2013Master of Business Administration at Maastricht University, Netherlands
September 1, 2022 - September 1, 2025Bachelor of Engineering (Chemical Engineering) at Copperbelt University, Zambia
April 1, 2008 - December 1, 2013Qualifications
Salesforce Essentials
January 11, 2030 - April 2, 2026SAP Business Essentials
January 11, 2030 - April 2, 2026Agile Fundamentals (Scrum & Kanban)
January 11, 2030 - April 2, 2026Safety Trainer – Occupational Safety, Health & Environment (OSHE)
January 11, 2030 - April 2, 2026English Language – First Language
January 11, 2030 - April 2, 2026Dutch – A2 Elementary
January 11, 2030 - April 2, 2026Salesforce Essentials
January 11, 2030 - April 2, 2026SAP Business Essentials
January 11, 2030 - April 2, 2026Agile Fundamentals (Scrum & Kanban)
January 11, 2030 - April 2, 2026Safety Trainer – Occupational Safety, Health & Environment (OSHE)
January 11, 2030 - April 2, 2026Salesforce Essentials
January 11, 2030 - April 2, 2026SAP Essentials
January 11, 2030 - April 2, 2026Agile Fundamentals (Scrum & Kanban)
January 11, 2030 - April 2, 2026Occupational Safety, Health & Environment (OSHE)
January 11, 2030 - April 2, 2026Salesforce Essentials
January 11, 2030 - April 2, 2026Agile Fundamentals (Scrum & Kanban)
January 11, 2030 - April 2, 2026Safety Trainer – Occupational Safety, Health & Environment (OSHE)
January 11, 2030 - April 2, 2026Industry Experience
Manufacturing, Media & Entertainment, Professional Services, Education, Software & Internet, Consumer Goods, Retail
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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