Developed and implemented a comprehensive SEO management system for multiple clients; increased organic sessions, form submissions, and Google Business Profile call clicks; wrote SEO-optimized copy and blog posts; conducted technical SEO audits; optimized content for AI-driven search experiences; mentored freelancers; managed local business listings and aligned SEO with paid/social content.

SEO and Social Media Strategist at Everus Technologies Malaysia

December 1, 2017 - May 1, 2019

Created and executed crypto-focused social media strategies across Facebook, LinkedIn, and Instagram; increased social engagement; conducted regular website audits and achieved YoY organic traffic growth; managed Telegram community in Southeast Asia.

Customer Sales and Service Representative at Mindpearl Group Sdn. Bhd.

July 1, 2016 - October 1, 2017

Advised customers of Malaysia Airlines on ticketing and reservations via email and calls in Bahasa Indonesia, Malay, and English.

Contact Center Consultant at Scicom (MSC) Berhad

March 1, 2015 - April 1, 2016

Handled inbound customer enquiries in Bahasa Indonesia, Malay, and English; achieved above-average Net Promoter Score and exceeded call center KPIs for six months.

Wordpress and Google Ads Specialist at Furever Feline Cat Rescue

September 1, 2025 - Present

Managed WordPress site content; maintained website health; optimized Google Ads Grant campaigns to drive steady traffic growth.

Social Media Director at International Student Council at UL Lafayette

January 1, 2020 - December 1, 2020

Increased Facebook and Instagram organic reach; grew overall engagement YoY.