Developed and enhanced Salesforce systems supporting Finance and Business Registration operations, delivering scalable solutions for reporting, dashboards, and transaction management. Built custom Lightning Web Components, Apex classes, triggers, and record-triggered flows to automate financial workflows, improve data accuracy, and streamline end-to-end business registration processes. Engineered REST API integrations between Salesforce and external payment gateways and state database systems to support real-time payment processing, reconciliation, and secure data exchange. Designed and maintained complex financial and operational reports and dashboards to provide actionable insights for stakeholders across the organization. Implemented custom objects, record types, page layouts, and validation rules to enforce data integrity, governance standards, and regulatory compliance. Collaborated with state stakeholders, business analysts, and internal development teams to gather requirements,

Software Intern at Tetherfi Technologies

May 1, 2024 - September 1, 2024

Gained expertise in Generative AI (RAG) and authored a comprehensive literature report on Object Detection and Classification. Engaged in data preprocessing and feature engineering, improving the quality of datasets used for AI model training and evaluation. Conducted data analysis and performance evaluation, identifying key trends and insights that enhanced model development and optimization.

Salesforce Support Engineer at Synoris Inc

June 1, 2022 - July 1, 2023

Supported and optimized Salesforce Service Cloud implementations, including case management, email-to-case automation, omni-channel routing, queues, and assignment rules to improve SLA adherence and customer service efficiency. Analyzed and resolved complex production issues involving Flows, Process Builder, validation rules, sharing rules, and Apex triggers, ensuring high system availability and minimal disruption to business operations. Designed and executed large-scale data migration, cleanup, and deduplication initiatives using Data Loader and custom Apex scripts to improve data quality, reporting accuracy, and platform performance. Collaborated with development and QA teams to identify root causes of recurring issues, implement permanent fixes, and support release validation across sandbox and production environments. Created and maintained technical documentation and runbooks for support processes, configurations, and known issues to streamline onboarding and reduce resolution ti