Available to hire
I’m a results-driven Senior Sales Associate with a passion for delivering excellent customer service and driving sales. I consistently exceed targets by combining strategic selling with effective negotiation and a value-driven approach.
I enjoy training teams to the same high standards, crafting personalized interior and fashion solutions, and ensuring a seamless customer journey from first contact to after-sales support. My attention to detail helps elevate brand standards and strengthen customer loyalty.
Language
Arabic
Fluent
English
Advanced
French
Intermediate
Work Experience
Senior Sales Advisor at BoConcept Qatar
March 1, 2021 - PresentLed sales for BoConcept Qatar by consistently surpassing targets through strategic selling, effective negotiation, and a value-driven approach. Used storytelling to transform product presentations into cohesive interior solutions, guiding clients to envision complete spaces and increasing basket size. Shaped the customer experience by focusing on design value and quality, delivering expert product knowledge and tailored interior design advice. Built lasting client relationships that drove repeat business and loyalty. Created personalized home solutions aligned with BoConcept design guidelines and leveraged 3D design tools to present concepts. Managed after-sales support, including order follow-ups, delivery coordination, and claims handling, and partnered with logistics to ensure smooth product flow. Monitored performance daily and analyzed customer behavior to refine approaches and maximize conversions. Kept customer data organized in Axapta and ensured seamless coordination with stoc
Sales Advisor at Calvin Klein Mall of Qatar
October 1, 2018 - January 1, 2021Delivered fashion guidance tailored to individual style, boosting customer satisfaction. Responded promptly to inquiries, resolving issues efficiently and building strong customer relationships that foster brand loyalty. Enhanced store aesthetics through visual merchandising and managed cash transactions with accuracy. Supported inventory management to ensure smooth stock replenishment.
Sales Advisor at Tommy Hilfiger City Center
June 1, 2018 - September 1, 2018Provided exceptional customer service for fashion needs, maintained product displays to brand standards, and conducted regular inventory checks. Created personalized shopping experiences to drive sales, demonstrated in-depth product knowledge, and upheld high standards of service to ensure a pleasant shopping environment.
Customer Service Agent at Grand Hayat Doha
October 1, 2016 - March 1, 2018Resolved guest inquiries promptly and professionally, coordinating with multiple hotel departments to meet needs and ensure seamless service. Maintained high service standards with positive guest feedback, efficiently resolved complaints and issues, and addressed technical problems to improve the guest experience.
Education
Hospitality at Tourism School Of Tabarka - Tunisia
January 11, 2030 - December 1, 2015Diploma in Business English Level at British Council - Tunisia
January 11, 2030 - November 1, 2015Qualifications
Industry Experience
Retail, Consumer Goods
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