Available to hire
My name is Ethel, and I am a Marketing student with a strong experience customer experience. I consider myself responsible, organized, and very communicative. I enjoy working with people and understanding their needs.
One of my favorite hobbies is spending time creating ideas for projects, especially related to marketing and business. I also enjoy listening to music, running and relaxing with friends, which helps me stay creative and motivated.
Language
German
Advanced
English
Advanced
Spanish; Castilian
Fluent
French
Beginner
Work Experience
Tri-lingual Customer Service Representative at OMIO.COM
August 1, 2021 - March 1, 2026Provided exceptional customer support for Omio.com customers in German, English and Spanish, addressing inquiries and resolving issues promptly and efficiently via phone, email, and chat. Contributed to retention and sales growth by recommending personalized travel solutions. Maintained a high level of customer satisfaction in a fast-paced, professional manner.
Management Internship at ASAP Logistics
August 1, 2020 - July 31, 2021Assisted daily administrative tasks, managed front-desk operations and handled incoming communications. Supported management with organized records and efficient archiving processes. Gained exposure to logistics workflows in a remote, multilingual environment.
Management Internship at UASSISTME
August 1, 2019 - September 30, 2019Organized and maintained company records and documents, ensuring accurate archiving processes. Supported administrative tasks and contributed to data organization in a fast-paced environment.
Education
Bachelor's Degree in International Business at Universidad Tecnologica Centro America
January 1, 2022 - April 7, 2026Qualifications
Industry Experience
Education, Professional Services, Travel & Hospitality, Consumer Goods, Media & Entertainment
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