Serena Baldi
Hello! I am Serena Baldi, an administrative professional with a degree in Administration and Organization and hands-on experience in document management, internal coordination, and administrative support.
About
Hello! I am Serena Baldi, an administrative professional with a degree in Administration and Organization and hands-on experience in document management, internal coordination, and administrative support. I have carried out tasks related to managing inquiries, filing, and coordinating processes, and I have developed strong problem-solving, effective communication, and teamwork skills. My Erasmus+ experience broadened my adaptability and multicultural mindset.
I am organized, proactive, and reliable, with the ability to work independently and contribute to the efficient operation and growth of an organization. I am currently based in Seville, Spain, and I am eager to apply my skills in administration and operations within a dynamic team.
- Joined April 2026
Skills· 6
Languages
- ItalianFluent
- EnglishIntermediate
Industry experience
- Education
- Professional Services
- Government
Work experience
Provided customer service via digital channels and phone. Managed inquiries, complaints, and follow-up requests. Provided administrative support and handled basic document management. Coordinated internal processes to ensure smooth operations.
Provided personalized customer advice and guided sales processes. Managed follow-ups and supported sales activities. Built customer loyalty and resolved commercial issues. Achieved sales targets while maintaining high-quality customer service.
Supported document management, filing, and correspondence. Monitored invoices and provided front-desk support to the public. Coordinated internal activities.
Education
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