Hello! I am Serena Baldi, an administrative professional with a degree in Administration and Organization and hands-on experience in document management, internal coordination, and administrative support. I have carried out tasks related to managing inquiries, filing, and coordinating processes, and I have developed strong problem-solving, effective communication, and teamwork skills. My Erasmus+ experience broadened my adaptability and multicultural mindset. I am organized, proactive, and reliable, with the ability to work independently and contribute to the efficient operation and growth of an organization. I am currently based in Seville, Spain, and I am eager to apply my skills in administration and operations within a dynamic team.

Serena Baldi

Hello! I am Serena Baldi, an administrative professional with a degree in Administration and Organization and hands-on experience in document management, internal coordination, and administrative support. I have carried out tasks related to managing inquiries, filing, and coordinating processes, and I have developed strong problem-solving, effective communication, and teamwork skills. My Erasmus+ experience broadened my adaptability and multicultural mindset. I am organized, proactive, and reliable, with the ability to work independently and contribute to the efficient operation and growth of an organization. I am currently based in Seville, Spain, and I am eager to apply my skills in administration and operations within a dynamic team.

Available to hire

Hello! I am Serena Baldi, an administrative professional with a degree in Administration and Organization and hands-on experience in document management, internal coordination, and administrative support. I have carried out tasks related to managing inquiries, filing, and coordinating processes, and I have developed strong problem-solving, effective communication, and teamwork skills. My Erasmus+ experience broadened my adaptability and multicultural mindset.

I am organized, proactive, and reliable, with the ability to work independently and contribute to the efficient operation and growth of an organization. I am currently based in Seville, Spain, and I am eager to apply my skills in administration and operations within a dynamic team.

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Language

Italian
Fluent
English
Intermediate

Work Experience

Remote Worker – Customer Service & Administrative Support at National Company – Sevilla
December 1, 2025 - January 1, 2026
Provided customer service via digital channels and phone. Managed inquiries, complaints, and follow-up requests. Provided administrative support and handled basic document management. Coordinated internal processes to ensure smooth operations.
Sales Advisor at National Company – Sevilla
October 1, 2025 - December 1, 2025
Provided personalized customer advice and guided sales processes. Managed follow-ups and supported sales activities. Built customer loyalty and resolved commercial issues. Achieved sales targets while maintaining high-quality customer service.
Administrative Assistant (Internship) at Municipality of Baroni Si – Italy
September 1, 2024 - February 1, 2025
Supported document management, filing, and correspondence. Monitored invoices and provided front-desk support to the public. Coordinated internal activities.

Education

Bachelor's Degree in Administration and Organization at University of Salerno – Italy
January 1, 2021 - January 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Government