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Professional with 10+ years of international experience in digital media, luxury hospitality, tourism, and customer experience. Experienced in leading multilingual content strategies, YouTube channel growth, project management, reputation management, and stakeholder collaboration. Strong analytical, communication, and organizational skills with expertise in managing complex operations, solving customer challenges, and driving business performance through data-driven decision-making.…Professional with 10+ years of international experience in digital media, luxury hospitality, tourism, and customer experience. Experienced in leading multilingual content strategies, YouTube channel growth, project management, reputation management, and stakeholder collaboration. Strong analytical, communication, and organizational skills with expertise in managing complex operations, solving customer challenges, and driving business performance through data-driven decision-making.

Ekaterina Sokolova

Content Producer, Content Creator, Social Media Manager, +3

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Professional with 10+ years of international experience in digital media, luxury hospitality, tourism, and customer experience. Experienced in leading multilingual content strategies, YouTube channel growth, project management, reputation management, and stakeholder collaboration. Strong analytical, communication, and organizational skills with expertise in managing complex operations, solving customer challenges, and driving business performance through data-driven decision-making.…Professional with 10+ years of international experience in digital media, luxury hospitality, tourism, and customer experience. Experienced in leading multilingual content strategies, YouTube channel growth, project management, reputation management, and stakeholder collaboration. Strong analytical, communication, and organizational skills with expertise in managing complex operations, solving customer challenges, and driving business performance through data-driven decision-making.

Available to hire

Professional with 10+ years of international experience in digital media, luxury hospitality, tourism, and customer experience. Experienced in leading multilingual content strategies, YouTube channel growth, project management, reputation management, and stakeholder collaboration. Strong analytical, communication, and organizational skills with expertise in managing complex operations, solving customer challenges, and driving business performance through data-driven decision-making.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Russian

Fluent

English

Advanced

Italian

Intermediate

Greek, Modern

Advanced

Work Experience

Project Manager / Senior Content & Guest Experience at Animaccord Ltd. (Masha and the Bear)

January 1, 2024 - Present

Managed multilingual YouTube content across international channels. Coordinated and managed cross-functional teams of content managers, videographers, designers, and data analysts while overseeing priorities, workload distribution, and day-to-day operations. Analyzed YouTube Analytics and KPIs to optimize audience growth and monetization, collaborated with cross-functional teams on content strategy and launches, and streamlined workflows. Produced performance reports and strategic recommendations for leadership. Later managed a team of 7 content managers, handling priorities, workflows, and daily operations. Managed international YouTube channels with millions of monthly views and developed content, publishing, and monetization strategies to drive audience growth. Planned campaigns, premieres, collaborations, and cross-channel initiatives, delivering performance reports and recommendations to leadership; mentored team members and improved processes.

Content Manager at Animaccord Ltd. (Masha and the Bear)

January 1, 2021 - January 1, 2024

Managed digital content across international YouTube channels. Optimized content strategy using YouTube Analytics and performance KPIs. Conducted market and competitive research to identify trends and opportunities. Improved discoverability through metadata, thumbnails, playlists, and SEO. Planned publishing schedules for videos, Shorts, and live streams while maintaining content quality, brand consistency, and audience growth across channels.

Guest Experience Manager at Anim Accord Ltd. (Masha and the Bear)

January 1, 2021 - Present

Examining internal operations to improve quality of service; monitoring customer satisfaction through company products and services; assisting in problem solving and brainstorming solutions to existing concerns.

Guest Experience Manager at Kransaya Polyana Resort

January 1, 2020 - January 1, 2023

Managed guest experience across a mountain resort with ski facilities, restaurants, 7 hotels, and 2 apartment complexes. Handled guest complaints, claims, online reviews, and service recovery. Coordinated cross-functional teams to resolve complex guest issues. Managed online reputation and improved guest satisfaction. Analyzed guest feedback to identify trends and drive service improvements. Prepared performance reports and escalated critical cases to management. Supervised and coached front-line staff to maintain high service standards.

E-commerce Specialist at Krasnaya Polyana Resort

January 1, 2020 - January 1, 2023

Managed e-commerce operations, supported online sales channels, and contributed to digital campaigns.

Guest Service Representative at Radisson Blu Resort & Congress Centre (Sochi, Russia)

January 1, 2019 - January 1, 2020

Delivered front-desk services at a 5-star, 508-room hotel, ensuring seamless guest experience. Supported operations during major international events including the Russia–Africa Summit 2019 and the Formula 1 Russian Grand Prix.

Guest Experience Agent at Duyen Ha Resort Cam Ranh (Cam Ranh, Vietnam)

January 1, 2018 - Present

Managed guest experience across the recreation department, including Kids Club, sports, fitness, pools, spa, and beach facilities. Ensured compliance with health, safety, and resort service standards at a 5-star luxury resort with 519 rooms, 87 villas, and extensive leisure facilities.

Guest Experience Manager at PTA Travel (Phu Quoc, Vietnam)

January 1, 2018 - January 1, 2019

Launched and managed a premium catamaran yachting cruise from concept to daily operations. Delivered personalized guest experiences for cruises up to 25 guests. Conducted safety briefings and provided guided tour information. Designed onboard bar menu, prepared beverages, and managed inventory and supplies.

Tour Operator Representative at SAYAMAT Travel Group (Bangkok, Thailand)

January 1, 2017 - January 1, 2018

Escorted multilingual groups, led guided tours, and coordinated travel itineraries. Promoted and sold tours while consistently delivering high customer satisfaction.

Junior Copywriter at Zaycev Media Group (Zaycev.net)

January 1, 2016 - January 1, 2017

Researched and wrote original biographies of musical artists for digital publications. Produced engaging, accurate, SEO-friendly content with high originality. Edited and proofread content while meeting editorial standards and tight deadlines.

Content & Marketing Specialist at WEB-Island (Novosibirsk, Russia)

January 1, 2016 - January 1, 2017

Managed end-to-end website launch projects, coordinating developers, designers, and clients. Developed and executed digital marketing strategies, including Google Ads and SMM. Wrote and edited website, blog articles, landing pages, and marketing content. Coordinated visual assets including product photography and photo editing for digital campaigns. Managed multiple client projects, ensuring on-time delivery and high-quality execution.

Tour Operator Representative at Odeon Tours (Crete, Greece)

January 1, 2015 - January 1, 2016

Delivered premium, personalized travel experiences for international travelers, private clients, and small groups. Guided multilingual excursions, private tours, hotel inspections, and FAM trips for travel agents. Escorted airport and hotel transfers to ensure seamless travel logistics. Served as primary point of contact for guest inquiries, special requests, itinerary changes, and issue resolution, including 24/7 support.

Tour Operator Representative at Odeon Tours (Phuket, Thailand)

January 1, 2014 - January 1, 2015

Provided travel support and coordination during assignments as a tour operator representative.