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I am a master's student in Digital Transformation with a bachelor's in Business Management. I am currently completing an internship in the Front Office Department at BA Glass, focused on business development and process optimization. I bring an analytical, results-oriented approach to operational management, team coordination, and stakeholder engagement in retail. In my roles I implement new client routines, collaborate with IT to automate processes, and create dashboards and reports in Salesforce to monitor KPIs. I have managed technology projects using Scrum and developed digital solutions, including apps and wearables, in international settings. I aim to leverage planning, organization, and innovation in project management and digital transformation initiatives. Currently pursuing the Master Degree in Digital Transformation, I continue to develop skills in business development, process optimization, and cross-functional collaboration to drive digital initiatives forward.…I am a master's student in Digital Transformation with a bachelor's in Business Management. I am currently completing an internship in the Front Office Department at BA Glass, focused on business development and process optimization. I bring an analytical, results-oriented approach to operational management, team coordination, and stakeholder engagement in retail. In my roles I implement new client routines, collaborate with IT to automate processes, and create dashboards and reports in Salesforce to monitor KPIs. I have managed technology projects using Scrum and developed digital solutions, including apps and wearables, in international settings. I aim to leverage planning, organization, and innovation in project management and digital transformation initiatives. Currently pursuing the Master Degree in Digital Transformation, I continue to develop skills in business development, process optimization, and cross-functional collaboration to drive digital initiatives forward.

Rita Cerqueira da Silva Soares

Project Manager, Data Analyst, Product Designer, +2

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I am a master's student in Digital Transformation with a bachelor's in Business Management. I am currently completing an internship in the Front Office Department at BA Glass, focused on business development and process optimization. I bring an analytical, results-oriented approach to operational management, team coordination, and stakeholder engagement in retail. In my roles I implement new client routines, collaborate with IT to automate processes, and create dashboards and reports in Salesforce to monitor KPIs. I have managed technology projects using Scrum and developed digital solutions, including apps and wearables, in international settings. I aim to leverage planning, organization, and innovation in project management and digital transformation initiatives. Currently pursuing the Master Degree in Digital Transformation, I continue to develop skills in business development, process optimization, and cross-functional collaboration to drive digital initiatives forward.…I am a master's student in Digital Transformation with a bachelor's in Business Management. I am currently completing an internship in the Front Office Department at BA Glass, focused on business development and process optimization. I bring an analytical, results-oriented approach to operational management, team coordination, and stakeholder engagement in retail. In my roles I implement new client routines, collaborate with IT to automate processes, and create dashboards and reports in Salesforce to monitor KPIs. I have managed technology projects using Scrum and developed digital solutions, including apps and wearables, in international settings. I aim to leverage planning, organization, and innovation in project management and digital transformation initiatives. Currently pursuing the Master Degree in Digital Transformation, I continue to develop skills in business development, process optimization, and cross-functional collaboration to drive digital initiatives forward.

Available to hire

I am a master’s student in Digital Transformation with a bachelor’s in Business Management. I am currently completing an internship in the Front Office Department at BA Glass, focused on business development and process optimization. I bring an analytical, results-oriented approach to operational management, team coordination, and stakeholder engagement in retail. In my roles I implement new client routines, collaborate with IT to automate processes, and create dashboards and reports in Salesforce to monitor KPIs. I have managed technology projects using Scrum and developed digital solutions, including apps and wearables, in international settings. I aim to leverage planning, organization, and innovation in project management and digital transformation initiatives.

Currently pursuing the Master Degree in Digital Transformation, I continue to develop skills in business development, process optimization, and cross-functional collaboration to drive digital initiatives forward.

Skills

Salesforce

Jira

WordPress

Experience Level

Salesforce

Expert

Jira

Intermediate

WordPress

Intermediate

Language

Portuguese

Fluent

English

Advanced

French

Beginner

Work Experience

Front Office Intern at BA Glass

March 1, 2026 - Present

Support the Front Office department in implementing new client routines and optimizing existing processes. Collaborate with IT to propose and automate client-related workflows, increasing efficiency. Assist in the deployment of a new client portal, improving digital interactions with clients. Create dashboards and reports in Salesforce to monitor key KPIs and support decision-making. Gain hands-on experience in SAP for operational and reporting tasks. Contribute to team coordination and daily operational management within the FOA team.

Retail Manager Trainee at Auchan Retail Portugal

October 1, 2025 - July 1, 2025

Stakeholder and Supplier Management: Responsible for planning and placing orders, maintaining direct contact and negotiating with suppliers to ensure supply. Leadership and Team Management: Coordinating and motivating teams across two markets (stationery and leisure), fostering a collaborative and goal-oriented environment. Monitoring and Control: Analyzing sales data to identify trends, support decision-making, and ensure KPI compliance. Inventory Management: Operational control of stock, ensuring product availability and quality of customer service.

Store Associate at Inditex - Zara Kids

September 1, 2022 - November 1, 2022

Customer Satisfaction: Focus on personalized service and ensuring high service standards and compliance with brand guidelines. Problem Solving: Management of checkout processes and immediate response to customer requests.

Recenseadora at INE - Instituto Nacional de Estatística

March 1, 2021 - June 1, 2021

Autonomy and Organization: Collection and validation of statistical data with accurate reporting of information in accordance with institutional standards.