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I'm Addis Habtu, a detail-oriented Marketing and Operations professional with 9+ years of experience supporting global businesses in logistics, retail, and travel services. I specialize in remote work and virtual assistance across time zones, delivering high-quality service to US and international clients. I excel at customer support, operations coordination, and digital communication, and I thrive in fully remote environments where clearly written communication and organized processes are key to success.…I'm Addis Habtu, a detail-oriented Marketing and Operations professional with 9+ years of experience supporting global businesses in logistics, retail, and travel services. I specialize in remote work and virtual assistance across time zones, delivering high-quality service to US and international clients. I excel at customer support, operations coordination, and digital communication, and I thrive in fully remote environments where clearly written communication and organized processes are key to success.

Addis Habtu

Marketing Strategist, Brand Strategist, Social Media Manager, +2

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I'm Addis Habtu, a detail-oriented Marketing and Operations professional with 9+ years of experience supporting global businesses in logistics, retail, and travel services. I specialize in remote work and virtual assistance across time zones, delivering high-quality service to US and international clients. I excel at customer support, operations coordination, and digital communication, and I thrive in fully remote environments where clearly written communication and organized processes are key to success.…I'm Addis Habtu, a detail-oriented Marketing and Operations professional with 9+ years of experience supporting global businesses in logistics, retail, and travel services. I specialize in remote work and virtual assistance across time zones, delivering high-quality service to US and international clients. I excel at customer support, operations coordination, and digital communication, and I thrive in fully remote environments where clearly written communication and organized processes are key to success.

Available to hire

I’m Addis Habtu, a detail-oriented Marketing and Operations professional with 9+ years of experience supporting global businesses in logistics, retail, and travel services. I specialize in remote work and virtual assistance across time zones, delivering high-quality service to US and international clients.

I excel at customer support, operations coordination, and digital communication, and I thrive in fully remote environments where clearly written communication and organized processes are key to success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Operations Specialist (Remote) at Travel Asia International

March 1, 2025 - Present

Manage international travel logistics and client coordination in a fully remote environment. Support global clients, including US-based customers, ensuring smooth communication across time zones. Handle complex itineraries and bookings with a 98% customer satisfaction rate. Act as a virtual coordinator between clients and vendors worldwide.

Customer Service Representative (Remote, Part-Time) at LL777 Company

March 1, 2025 - Present

Provide real-time virtual support to a global user base via chat and email platforms. Resolve high-volume inquiries efficiently while maintaining professional communication standards. Support US customers with timely responses aligned to their working hours. Identify recurring issues and assist in improving internal workflows.

Marketing Manager at Goods To Go Supermarket & Sneakers Edition

March 1, 2017 - March 1, 2025

Managed marketing campaigns, supplier coordination, and inventory planning. Increased seasonal sales through targeted promotions and stock optimization. Oversaw digital communication and customer engagement strategies. Handled administrative and operational tasks transferable to remote environments.

Customer Experience Officer at Ethio Chicken

February 1, 2018 - April 1, 2021

Strengthened customer communication systems and improved retention rates. Coordinated between field teams and management to ensure service efficiency. Handled customer inquiries and issue resolution in a fast-paced environment.

Operations & Logistics Specialist at Ashton Apparel Manufacturing PLC

July 1, 2016 - December 1, 2017

Managed international shipping operations (200+ containers, 500+ air shipments). Coordinated documentation, vendors, and timelines across global supply chains. Ensured smooth communication with international partners.

Sales Representative & Telemarketer at Sombel Insurance Brokers

August 1, 2015 - July 1, 2016

Acquired 50+ individual clients and 12 corporate accounts. Delivered sales and customer support via phone and remote communication. Built strong client relationships and maintained follow-ups.