Available to hire
My best asset is my voice, so I am seeking a position where I can utilize my voice.
I am dedicated to giving superior customer service and positive energy to everyone I come in contact with.
With a strong background in administration, scheduling, travel logistics, and call center operations, I excel at coordinating complex projects, supporting executives, and delivering outstanding results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Work Experience
Call Center Agent at Porter Airlines
July 1, 2022 - February 1, 2023Took inbound calls for reservations and assisted with problem solving and/or directing the call to the appropriate department. Delivered courteous, customer-focused support and contributed to issue resolution to enhance passenger experience.
Call Center Supervisor at ManpowerGroup/IBM/Kyndryl
March 1, 2021 - April 26, 2022Managed hundreds of agents in a queue; handled onboarding and offboarding weekly duties; created and maintained the Supervisor’s schedule. Performed coach backs and oversaw agent interactions and final warnings; supported project managers and other departments administratively.
Executive Assistant at The Goyak Group
November 1, 2008 - June 2, 2012Managed the Chairman’s calendar, acted as gatekeeper, and coordinated inter-team communications. Prepared weekly updates from Contracts, HR, Security, CFO and Company Presidents. Arranged extensive travel for the Chairman and spouse and handled correspondence and meetings.
Administrative Coordinator at Wilmington Finance
November 1, 2003 - April 1, 2008Assisted Account Executives with scheduling, reports, correspondence and sales. Managed a client pipeline, served as the primary contact between clients and in-house departments, audited underwriting files, and prepared closing documents.
Administrative Coordinator at First National Bank
April 1, 2001 - November 1, 2003Handled incoming calls, emails and fax distribution; managed a pipeline and produced reports for eight high-producing account executives; served as the point of contact for clients and coordinated with in-house departments for documentation.
Administrative Assistant at Maverick Holdings
September 1, 1999 - April 1, 2001Managed reception, scheduling, marketing, and travel arrangements; processed loan applications and supported lenders; organized monthly meetings with sponsors and handled various administrative duties.
Administrator at Metrociti Mortgage
January 1, 1998 - September 1, 1998Answered phones, handled mail and faxes, maintained office supplies, scheduled appointments, and organized meetings. Assisted loan officers with all aspects of loan applications and loan processing.
Account Executive at Resource Bankshares Mortgage Group
January 1, 1997 - January 1, 1998Solicited brokers in a dedicated territory for loans; conducted daily visits (up to ten offices per day), emails and mailings to loan officers and processors; coordinated with underwriters to fund loans.
Coordinator at North American Mortgage Company
November 1, 1996 - January 1, 1997Processed wholesale loans from intake to post-closing and secondary marketing.
Education
Qualifications
Industry Experience
Financial Services, Professional Services, Travel & Hospitality, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
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