I am a highly motivated and accomplished professional from Malaysia, fluent in English, Mandarin, Cantonese, Malay, and Indonesian. I possess exceptional interpersonal skills and strong technical proficiency in industry-standard software, including Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Autodesk Maya, Microsoft Excel, and Word. This diverse skill set, combined with my commitment to excellence, allows me to excel in dynamic environments and contribute effectively across various creative and operational domains. With a track record of driving growth in marketing, design, and operations across Australia and Southeast Asia, I thrive in collaborative settings, deliver high-quality visuals and campaigns, and continually seek to learn and adapt to new challenges.

Carmen Khor

I am a highly motivated and accomplished professional from Malaysia, fluent in English, Mandarin, Cantonese, Malay, and Indonesian. I possess exceptional interpersonal skills and strong technical proficiency in industry-standard software, including Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Autodesk Maya, Microsoft Excel, and Word. This diverse skill set, combined with my commitment to excellence, allows me to excel in dynamic environments and contribute effectively across various creative and operational domains. With a track record of driving growth in marketing, design, and operations across Australia and Southeast Asia, I thrive in collaborative settings, deliver high-quality visuals and campaigns, and continually seek to learn and adapt to new challenges.

Available to hire

I am a highly motivated and accomplished professional from Malaysia, fluent in English, Mandarin, Cantonese, Malay, and Indonesian. I possess exceptional interpersonal skills and strong technical proficiency in industry-standard software, including Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Autodesk Maya, Microsoft Excel, and Word. This diverse skill set, combined with my commitment to excellence, allows me to excel in dynamic environments and contribute effectively across various creative and operational domains.

With a track record of driving growth in marketing, design, and operations across Australia and Southeast Asia, I thrive in collaborative settings, deliver high-quality visuals and campaigns, and continually seek to learn and adapt to new challenges.

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Language

English
Fluent
Chinese
Fluent
Malay
Fluent
Indonesian
Fluent

Work Experience

Operation and Marketing Manager at BOOTHS KARAOKE
January 1, 2022 - Present
Led operations and marketing initiatives to drive growth: increased weekly sales from $12,200 to $20,700; improved customer satisfaction with 50% of Google reviews rated 5 stars; launched seasonal promotions increasing foot traffic and revenue by 25%; designed marketing materials to enhance engagement for each promotion; boosted booking rates by 20% through targeted KTV offers and events across social media and delivery platforms; reduced operating costs by 10% through efficient labor, equipment, and consumables management; maintained supplier relationships achieving a 90% on-time replenishment rate; executed joint promotions with partner brands, increasing collaborative reach by 15%; enhanced recruitment efficiency by 15% with targeted training; performed routine maintenance checks reducing equipment downtime by 20%; increased customer satisfaction by resolving 85% of complaints and implementing service improvements that raised positive feedback.
Manager at DAVID’S MASTER POT
January 1, 2023 - December 31, 2024
Collaborated with HQ to drive a 25% increase in weekly sales and improve store profitability; 5-star Google reviews doubled, indicating higher customer satisfaction; coordinated seasonal promotions with HQ yielding a 20% uplift in traffic during peak periods; refined marketing materials to boost engagement; reduced operating costs by 8% through efficient labor, equipment, and consumables management; maintained 90% on-time supplier deliveries ensuring stock availability; executed cross-promotions with partner brands achieving a 15% increase in reach; enhanced recruitment efficiency by 12%; implemented focused pre-job training improving service readiness and team performance; increased customer satisfaction by resolving 80% of complaints and elevating positive feedback by 12%.
Marketing Engineer at DAHUA TECHNOLOGY AUSTRALIA
January 1, 2021 - December 31, 2022
Oversaw graphic artwork requests (banners, posters, flyers, signboards, showroom visuals), delivering 90% of tasks ahead of deadlines with high quality; designed website banners with 90% stakeholder satisfaction; boosted social media engagement by 60% through high-quality video content and motion graphics; improved EDM open rates by 20% and click-through rates by 15% by optimizing designs to be visually appealing and user-friendly; achieved 98% accuracy in print artwork; improved collaboration with 7 state managers and sales teams, shortening approval times by 70% through efficient workflows.
Design & Marketing at MSY TECHNOLOGY
January 1, 2020 - December 31, 2021
Delivered marketing visuals contributing to a 30% increase in customer engagement; ensured 100% accuracy in product information and visuals on the website; produced product images and videos boosting online conversion by 15%; collaborated with major brand partners (Intel, AMD, Kingston, Samsung, Microsoft) securing $35,000+ in marketing funds per quarter; monitored POE (Proof of Execution) submissions and MDF (Market Development Fund) claims with a 95% on-time rate; increased follower engagement by 15%; enhanced social media presence with dynamic video content, boosting views and interactions by 30%; achieved 100% accuracy in print artwork; improved artwork completion efficiency by 20%; contributed to monthly website updates with 100% accuracy; achieved 25% increase in audience engagement; coordinated quarterly marketing plans with multiple partners achieving a 25% improvement in cross-promotional impact.
3D Designer at MEP MEETING & EXHIBITION PLANERS SDN BND
January 1, 2019 - December 31, 2020
Designed and created all 3D assets for production, from concept to final render, ensuring high-quality output aligned with brand standards; developed accurate 3D product models to streamline ordering and reduce errors; achieved over 95% first-submission approval; interpreted briefs to 3D visuals and special effects; coordinated with material-cutting teams to finalize files for production; collaborated with management to align 3D elements with brand guidelines; integrated visual effects to enhance promotional materials; contributed to 3D modelling and video editing for WHO, UNICEF, MILO, HP, CIMB, and TESCO exhibitions; delivered high-quality 3D assets for brand campaigns.
3D Modeler & 3D Animator at FRAMEMOTION STUDIO
January 1, 2018 - December 31, 2019
Built accurate 3D interior and exterior models from 2D plans; optimized models for rendering; developed textures and UV maps; created realistic materials; collaborated with marketing and animation teams to ensure consistency with brand and campaign goals; researched new 3D techniques to improve efficiency and quality; contributed to 3D modelling and video work for BMW, Maxis, and Avengers: Endgame exhibitions; delivered high-profile projects meeting brand standards.

Education

Diploma of Leadership and Management at Melbourne Education Institute
January 1, 2021 - December 31, 2022
Diploma of Animation at Dasein Academy of Art
January 1, 2015 - December 31, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Retail, Software & Internet, Other