Available to hire
I’m a data analyst who thrives on turning complex datasets into clear, actionable insights that drive strategic decisions. I enjoy building scalable data pipelines, robust dashboards, and reproducible analyses that empower teams to act with confidence.
Collaborating across sales, finance, and operations, I automate processes, simplify reporting, and apply analytics to improve efficiency, accuracy, and business outcomes in fast-paced environments.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Advanced
Work Experience
Data Analyst at Data Science East Africa Ltd
August 1, 2023 - PresentExtracted, cleaned, and consolidated ERP data across sales, inventory, and performance datasets; produced 12+ monthly sales and performance reports; designed and maintained dashboards used by cross-functional teams; audited data sources and supported ad-hoc analyses for stakeholders and suppliers.
Customer Relationship Lead at Co-operative Bank of Kenya
May 1, 2017 - July 31, 2023Analyzed portfolio performance to grow branch assets and liabilities; maintained Portfolio at Risk below 2% for 4 consecutive years and reduced non-performing loans to 0.028% through data-driven credit assessments and early intervention strategies; identified market opportunities leading to new revenue streams.
Contact Centre Executive at Co-operative Bank of Kenya
December 1, 2014 - April 30, 2017Designed and maintained Excel-based dashboards tracking real-time contact centre metrics; developed weekly duty rosters for 47 staff; segmented customer data to identify high-value leads for outbound campaigns; supported CRM-driven process improvements.
Customer Service Analyst at Co-operative Bank of Kenya
October 1, 2013 - November 30, 2014Analyzed customer data and interaction patterns to generate a qualified lead pipeline across 5 business units; managed CRM data to optimize outreach; evaluated call data to refine sales scripts and improve revenue targets.
Education
Bachelor of Science at Kenyatta University
January 11, 2030 - April 8, 2026Qualifications
Salesforce
January 11, 2030 - April 8, 2026Azure Fundamentals
January 11, 2030 - April 8, 2026Project Management
January 11, 2030 - April 8, 2026Stakeholder Management
January 11, 2030 - April 8, 2026Visualization with Tableau
January 11, 2030 - April 8, 2026Intro to Python Programming
January 11, 2030 - April 8, 2026Fundamentals of Analytics
January 11, 2030 - April 8, 2026Data Analysis for Lean Six Sigma
January 11, 2030 - April 8, 2026Looker Studio / Google Data Studio
January 11, 2030 - April 8, 2026Provisioning Azure SQL Database
January 11, 2030 - April 8, 2026Customer Journey Mapping for SMEs
January 11, 2030 - April 8, 2026Google IT Automation with Python
January 11, 2030 - April 8, 2026IBM Data Analyst Professional Certificate
January 11, 2030 - April 8, 2026Mastering Decentralized Finance (DeFi)
January 11, 2030 - April 8, 2026Ethereum and Solidity: The Complete Developer's Guide
January 11, 2030 - April 8, 2026The Non-Technical Skills of Effective Data Scientists
January 11, 2030 - April 8, 2026Industry Experience
Financial Services, Professional Services, Retail, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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