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I'm Tarek Jouda, a customer success and account management professional with a track record of driving retention, satisfaction and revenue growth in B2B environments. I’ve managed client portfolios with six-figure to seven-figure sums and led multilingual partner teams across EMEA, designing onboarding and training programs that reduced escalations and consistently hit KPIs. I thrive in complex platforms, demanding schedules and cross-functional teams spanning multiple departments. I turn data-driven insights into practical strategies that align clients' business goals with platform capabilities, delivering measurable value and a positive client experience.…I'm Tarek Jouda, a customer success and account management professional with a track record of driving retention, satisfaction and revenue growth in B2B environments. I’ve managed client portfolios with six-figure to seven-figure sums and led multilingual partner teams across EMEA, designing onboarding and training programs that reduced escalations and consistently hit KPIs. I thrive in complex platforms, demanding schedules and cross-functional teams spanning multiple departments. I turn data-driven insights into practical strategies that align clients' business goals with platform capabilities, delivering measurable value and a positive client experience.

Tarek Jouda

Project Manager, Brand Designer, Marketing Strategist, +2

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I'm Tarek Jouda, a customer success and account management professional with a track record of driving retention, satisfaction and revenue growth in B2B environments. I’ve managed client portfolios with six-figure to seven-figure sums and led multilingual partner teams across EMEA, designing onboarding and training programs that reduced escalations and consistently hit KPIs. I thrive in complex platforms, demanding schedules and cross-functional teams spanning multiple departments. I turn data-driven insights into practical strategies that align clients' business goals with platform capabilities, delivering measurable value and a positive client experience.…I'm Tarek Jouda, a customer success and account management professional with a track record of driving retention, satisfaction and revenue growth in B2B environments. I’ve managed client portfolios with six-figure to seven-figure sums and led multilingual partner teams across EMEA, designing onboarding and training programs that reduced escalations and consistently hit KPIs. I thrive in complex platforms, demanding schedules and cross-functional teams spanning multiple departments. I turn data-driven insights into practical strategies that align clients' business goals with platform capabilities, delivering measurable value and a positive client experience.

Available to hire

I’m Tarek Jouda, a customer success and account management professional with a track record of driving retention, satisfaction and revenue growth in B2B environments. I’ve managed client portfolios with six-figure to seven-figure sums and led multilingual partner teams across EMEA, designing onboarding and training programs that reduced escalations and consistently hit KPIs.

I thrive in complex platforms, demanding schedules and cross-functional teams spanning multiple departments. I turn data-driven insights into practical strategies that align clients’ business goals with platform capabilities, delivering measurable value and a positive client experience.

Skills

Experience Level

Expert

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Intermediate

Work Experience

Senior Client Success & Performance Specialist at Genpact - TikTok for Business (SMB Division)

January 1, 2022 - December 31, 2024

Managed a portfolio of high-spend SMB clients (up to $1M) across EMEA and global markets, delivering consultative guidance on campaign strategy, platform usage and performance improvements. Achieved 95% client retention in 2022 and ranked first in sales performance. Onboarded new clients onto TikTok for Business, guiding platform setup, campaign architecture and performance tracking; moved clients from basic ad spend to structured programs with KPI-driven goals. Grew client revenue by 35% in Q1 2023 by diagnosing gaps and implementing changes. Built standardised onboarding and campaign-management playbooks to ensure consistent results and faster time-to-value. Conducted regular business reviews to align on forward strategy with business goals.

Team Lead - Partner Success at Teleperformance - Meta for Business (SMB Programme)

January 1, 2020 - December 31, 2022

Led a multilingual team of 8 delivering partner support and account management for Meta Ads SMB clients across EMEA. Consistently exceeded KPIs for response time, first contact resolution, accuracy and partner satisfaction. Resolved escalated account and policy disputes as senior point of contact, preserving partner relationships and minimizing churn. Developed training materials, process guides and compliance docs used across the EMEA team to standardise quality and reduce escalation volume. Coached team members on partner communication and platform knowledge; conducted QA and ensured SLA compliance. Coordinated between partner teams, Meta programme managers and internal operations to maintain process improvements.