I am Chloe Wong, a customer-focused professional with experience in key account support, cross-functional coordination, and relationship management within fast-paced commercial environments. I recently completed a graduate internship as a Graduate Key Account Manager Intern in the Cardiac BU at Me How in Shenzhen, where I supported international customers across medical device, pharmaceutical and R&D sectors, coordinated internal communication and sourcing cost inputs for USD ~1M annual projects, and participated in on-site manufacturing visits to gain end-to-end visibility of MedTech production workflows. I also gained exposure to MedTech quality and regulatory processes (ISO 13485, FDA 21 CFR 820, DFMEA, IQ/OQ/PQ qualifications), and supported trade fairs by analyzing competitor activity and informing competitive differentiation in discussions. Beyond MedTech, I have delivered patient-centered service at Macquarie Medical Imaging, handling 120 inquiries daily, training new staff, and driving cross-department collaboration to improve appointment processes and patient experience. My research experience includes scoping and literature reviews on AI in healthcare and management of head injuries, while my volunteering work demonstrates leadership and community engagement. I balance analytical rigor with strong communication, organization, and problem-solving skills, and I am excited to apply my combination of operations, healthcare, and client-facing experience to new challenges.

Chloe Wong

I am Chloe Wong, a customer-focused professional with experience in key account support, cross-functional coordination, and relationship management within fast-paced commercial environments. I recently completed a graduate internship as a Graduate Key Account Manager Intern in the Cardiac BU at Me How in Shenzhen, where I supported international customers across medical device, pharmaceutical and R&D sectors, coordinated internal communication and sourcing cost inputs for USD ~1M annual projects, and participated in on-site manufacturing visits to gain end-to-end visibility of MedTech production workflows. I also gained exposure to MedTech quality and regulatory processes (ISO 13485, FDA 21 CFR 820, DFMEA, IQ/OQ/PQ qualifications), and supported trade fairs by analyzing competitor activity and informing competitive differentiation in discussions. Beyond MedTech, I have delivered patient-centered service at Macquarie Medical Imaging, handling 120 inquiries daily, training new staff, and driving cross-department collaboration to improve appointment processes and patient experience. My research experience includes scoping and literature reviews on AI in healthcare and management of head injuries, while my volunteering work demonstrates leadership and community engagement. I balance analytical rigor with strong communication, organization, and problem-solving skills, and I am excited to apply my combination of operations, healthcare, and client-facing experience to new challenges.

Available to hire

I am Chloe Wong, a customer-focused professional with experience in key account support, cross-functional coordination, and relationship management within fast-paced commercial environments. I recently completed a graduate internship as a Graduate Key Account Manager Intern in the Cardiac BU at Me How in Shenzhen, where I supported international customers across medical device, pharmaceutical and R&D sectors, coordinated internal communication and sourcing cost inputs for USD ~1M annual projects, and participated in on-site manufacturing visits to gain end-to-end visibility of MedTech production workflows. I also gained exposure to MedTech quality and regulatory processes (ISO 13485, FDA 21 CFR 820, DFMEA, IQ/OQ/PQ qualifications), and supported trade fairs by analyzing competitor activity and informing competitive differentiation in discussions.

Beyond MedTech, I have delivered patient-centered service at Macquarie Medical Imaging, handling 120 inquiries daily, training new staff, and driving cross-department collaboration to improve appointment processes and patient experience. My research experience includes scoping and literature reviews on AI in healthcare and management of head injuries, while my volunteering work demonstrates leadership and community engagement. I balance analytical rigor with strong communication, organization, and problem-solving skills, and I am excited to apply my combination of operations, healthcare, and client-facing experience to new challenges.

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Language

English
Fluent

Work Experience

Graduate Key Account Manager Intern – Cardiac BU at Me How
July 1, 2025 - February 28, 2026
Supported customer facing operations in a Cardiac medical device manufacturing environment, coordinating internal communication and sourcing cost inputs for projects valued at USD ~$1M per annum; participated in on-site manufacturing visits for international customers; supported customer quotations, shipment coordination and R&D projects; gained working knowledge of MedTech quality and regulatory processes (ISO 13485, FDA 21 CFR 820, DFMEA, IQ/OQ/PQ, traceability and UDI requirements); supported trade fairs and competitor analysis to inform differentiations.
Customer Service Specialist at Macquarie Medical Imaging
March 1, 2024 - March 1, 2025
Delivered patient-centered care via phone, email, and in-person interactions; managed approximately 120 inquiries daily; liaised with health professionals to organize radiology scans and procedures; assisted with medical terminology and cross-department training; implemented process improvements for upfront cost disclosure to patients.
Research Placement – Scoping review: ChatGPT and Artificial Intelligence for Patients & Healthcare Consumers at Macquarie University PACE
July 1, 2023 - March 31, 2024
Conducted literature reviews and data extraction from over 170 published papers; mapped literature on ChatGPT in healthcare; developed search strategies using Medline, PubMed, CINAHL, EMBASE; presented findings to research professors highlighting accuracy and misinformation concerns.
Literature Review: Management of Closed Head Injuries at Institute of Trauma and Injury Management (ITIM), Macquarie University PACE
July 1, 2023 - December 31, 2023
Completed data extraction on new Management of Closed Head Injury Guidelines for Medical Professionals; partnered with peers and experts to meet goals ahead of schedule; enhanced engagement cadence to ensure accuracy from outset.
Dental Assistant at M&M Dental
February 1, 2023 - October 31, 2023
Delivered high-quality patient-facing support in a fast-paced clinical environment; assisted in 90% of procedures; managed appointments, billing, and follow-ups to support patient satisfaction and retention.
Volunteer at Schools For Schools (Schools4Schools), Australian International School
January 1, 2020 - December 31, 2021
Led fundraising initiatives, raising $4000+ (66% above target) for schools in Nepal and India; promoted community engagement and cultural awareness.
Volunteer at CAS Wishing Well Project, Australian International School
January 1, 2020 - December 31, 2020
Coordinated communication with charities and stakeholders to support project delivery and strengthen collaboration and outreach.

Education

Bachelor of Clinical Science at Macquarie University
January 1, 2022 - December 31, 2023
International Baccalaureate Diploma (IBDP) at Australian International School, Singapore
January 1, 2019 - December 31, 2021
ATAR at Australian International School, Singapore
January 1, 2019 - December 31, 2021

Qualifications

Working With Children Check (NSW WWCC)
January 11, 2030 - April 8, 2026
National Police Check (Veritas Check)
January 11, 2030 - April 8, 2026
COVID-19 Fully Vaccinated
January 11, 2030 - April 8, 2026
Right to work – Australian Born Citizenship
January 11, 2030 - April 8, 2026

Industry Experience

Healthcare, Life Sciences, Manufacturing, Professional Services, Education