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I am a multilingual professional fluent in Turkish and English, with international experience in customer support, client communication, and problem-solving across multiple countries.\n\nI excel at managing customer inquiries, resolving complaints efficiently, and maintaining high customer satisfaction in fast-paced, multicultural environments. I am eager to grow within a corporate, customer-focused role.…I am a multilingual professional fluent in Turkish and English, with international experience in customer support, client communication, and problem-solving across multiple countries.\n\nI excel at managing customer inquiries, resolving complaints efficiently, and maintaining high customer satisfaction in fast-paced, multicultural environments. I am eager to grow within a corporate, customer-focused role.

Umutcan Günel

Project Manager, Video Editor, Content Creator, +2

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I am a multilingual professional fluent in Turkish and English, with international experience in customer support, client communication, and problem-solving across multiple countries.\n\nI excel at managing customer inquiries, resolving complaints efficiently, and maintaining high customer satisfaction in fast-paced, multicultural environments. I am eager to grow within a corporate, customer-focused role.…I am a multilingual professional fluent in Turkish and English, with international experience in customer support, client communication, and problem-solving across multiple countries.\n\nI excel at managing customer inquiries, resolving complaints efficiently, and maintaining high customer satisfaction in fast-paced, multicultural environments. I am eager to grow within a corporate, customer-focused role.

Available to hire

I am a multilingual professional fluent in Turkish and English, with international experience in customer support, client communication, and problem-solving across multiple countries.\n\nI excel at managing customer inquiries, resolving complaints efficiently, and maintaining high customer satisfaction in fast-paced, multicultural environments. I am eager to grow within a corporate, customer-focused role.

Skills

Microsoft Office

Copywriting

Google Drive

Experience Level

Microsoft Office

Expert

Copywriting

Intermediate

Google Drive

Intermediate

Language

Turkish

Fluent

English

Fluent

Polish

Beginner

Work Experience

English Teacher at Flalingo

October 1, 2025 - Present

Deliver one-on-one English lessons tailored to individual student needs and learning goals; identify communication challenges and provide customized solutions to improve fluency; maintain strong client relationships through consistent feedback and engagement; adapt teaching approach to different personalities and cultural backgrounds.

Foreign Language Coordinator at Teleperformance Greece

August 1, 2023 - November 1, 2024

Managed communication with Turkish- and English-speaking clients in a high-volume environment; handled customer inquiries and resolved issues efficiently while maintaining service quality; coordinated communication between teams to ensure smooth operations and problem resolution; monitored service performance and contributed to improving customer satisfaction; recognized as part of 'Team of the Month' for performance and collaboration.

Foreign Language Representative at Webhelp Inc.

February 1, 2022 - June 1, 2022

Provided customer support in Turkish and English across multiple communication channels; resolved complaints and ensured timely and effective issue handling; maintained accurate records of customer interactions using internal systems; managed multiple requests simultaneously while maintaining quality standards.

Project Coordinator at FITT

November 1, 2022 - June 1, 2023

Coordinated EU-funded projects and collaborated with international teams; managed project logistics, reporting, and communication between stakeholders.

Project Coordination Assistant at Fix in Art

October 1, 2021 - November 1, 2021

Supported coordination of international workshops and project activities.

Project Coordination Assistant – Erasmus+ at Erasmus+ | Romania

March 1, 2019 - May 1, 2019

Assisted in organizing and coordinating international educational projects.

Foreign Language Coordinator at Teleperformance Greece – Athens