Available to hire
I am a management professional with over 26 years of experience leading bank and retail store operations. I excel at building efficient, client-oriented teams and delivering measurable growth by aligning coaching, process improvements, and data-driven decision making with clear customer-focused goals.
I have a proven track record of driving operational performance, growing sales, improving client experiences, controlling inventory, and reducing turnover. I thrive in fast-paced environments and enjoy developing talent while fostering a customer-centric culture.
Skills
Experience Level
Expert
Expert
Language
English
Fluent
Work Experience
Branch Manager at Citizens Bank
January 1, 2025 - January 1, 2026Directed daily branch operations, oversaw activities to boost performance and greatly improve the client experience. Exceeded sales targets by building and maintaining relationships with clients and coaching my team on identifying customer needs to drive sales. Fostered a customer-centric culture with a focus on personalized service, overcoming objections, and resolving complex issues with professionalism. Leveraged performance data to identify growth opportunities and adapt ed coaching to improve team performance and outcomes.
Store Manager at O'Reilly Auto Parts
January 1, 2024 - January 1, 2025Lead all aspects of store operations, including sales, profitability, appearance, and team member performance. Established and strengthened relationships with commercial customers through in-person visits, communication, and commitment to improving service. Built a team through coaching, development, and hiring talent. Handling daily accounting functions and leading store loss prevention. Recognized by the District Manager for swiftly mending a 'broken store'.
Assistant Manager/Receiver at Tractor Supply Co.
January 1, 2024 - January 1, 2024Assisted in store operations, providing leadership and direction to the team, and ensured Legendary Customer Experience through coaching and modeling behavior. Ensured accurate and efficient receipt, inspection, and handling of incoming goods. Lead outdoor store merchandising and appearance standards. Unloaded and staged deliveries, and loaded customer purchases, operating a forklift.
Dining Supervisor at Dartmouth College
January 1, 2023 - January 1, 2023Supervised and participated in a food operation serving over 5,000 meals daily. Enforced health and sanitation standards, ensuring proper food handling and prep. Responded to client concerns to satisfy needs and ensure excellent relations. Introduced new procedures to aid in the daily operations of the facility.
Team Lead at Walmart
January 1, 2023 - January 1, 2023Led operations of hardlines departments. Trained and supported associates to achieve daily and weekly goals. Maintained inventory of firearms and federal 4473 transaction records.
Customer Experience Manager/Assistant Manager at The Home Depot
January 1, 2019 - January 1, 2023Managed daily closing operations unsupervised. Collaborated with management to communicate responsibilities for staff. In charge of addressing customer requests and offering timely solutions. Enhanced customer experience through team accountability and standards.
Store Manager at Rent-A-Center
January 1, 2017 - January 1, 2019Led personnel, operations, and managed customer accounts. Established goals for the team and implemented processes to achieve them. Returned the store to profitability and was recognized for sales growth.
Store Manager at Dollar General
January 1, 2016 - January 1, 2017Store Manager overseeing store operations and driving profitability.
Assistant Manager at Walmart
January 1, 2002 - January 1, 2016Assistant Manager at Walmart supporting store operations, leadership, and performance standards.
Education
Qualifications
Industry Experience
Retail, Financial Services
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