I am a detail-oriented and reliable administrative professional with experience in customer service, scheduling, and financial processing. I excel at keeping operations smooth and accurate even in high-pressure environments. I recently completed a Xero accounting course, gaining hands-on knowledge in bank reconciliation, accounts payable/receivable, and data entry. I thrive in remote work, communicate effectively, and stay organized to manage multiple tasks efficiently.

Bianca O'Keefe

I am a detail-oriented and reliable administrative professional with experience in customer service, scheduling, and financial processing. I excel at keeping operations smooth and accurate even in high-pressure environments. I recently completed a Xero accounting course, gaining hands-on knowledge in bank reconciliation, accounts payable/receivable, and data entry. I thrive in remote work, communicate effectively, and stay organized to manage multiple tasks efficiently.

Available to hire

I am a detail-oriented and reliable administrative professional with experience in customer service, scheduling, and financial processing. I excel at keeping operations smooth and accurate even in high-pressure environments.

I recently completed a Xero accounting course, gaining hands-on knowledge in bank reconciliation, accounts payable/receivable, and data entry. I thrive in remote work, communicate effectively, and stay organized to manage multiple tasks efficiently.

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Language

English
Fluent

Work Experience

Assistant Manager at Goldmark Jewellers
November 1, 2024 - November 1, 2025
Managed staff scheduling and payroll approvals using internal systems. Handled high-volume customer inquiries via phone and email. Resolved customer issues efficiently, maintaining high satisfaction rates. Maintained accurate financial records and processed daily cash reconciliation (up to $6,000).
Sales Assistant at Ally Fashion
June 1, 2023 - October 1, 2024
Delivered friendly customer service that increased customer satisfaction and contributed to a 15% rise in revenue. Managed store operations, including opening and closing procedures and accurately handling cash and banking. Recorded the flow of merchandise from storeroom to floor and supported unsupervised work during busy periods; handled administrative tasks including phone and email inquiries.
Wait Staff at St Anne’s Winery
April 1, 2023 - October 1, 2023
Took orders from customers and served dishes. Assisted with kitchen tasks and opening/closing the restaurant. Supported event setup and service during main functions.

Education

Xero accounting course at UpSkilled
January 11, 2030 - April 8, 2026

Qualifications

Xero accounting course
January 11, 2030 - April 8, 2026
Bronze Duke of Edinburgh Award
January 11, 2030 - April 8, 2026
Working with Children’s Check
January 11, 2030 - April 8, 2026
VCE Certificate
January 11, 2030 - April 8, 2026

Industry Experience

Retail, Education, Professional Services, Media & Entertainment, Travel & Hospitality