I’m a detail-oriented professional with extensive experience in order management, investigations, and customer experience at Abbott and Amazon. I excel at solving complex logistics and back-office challenges, keeping operations smooth and compliant. Based in Galway, Ireland, I’ve supported global teams in fast-paced environments, delivering excellent customer service and data-driven insights. I’m fluent in English and French and enjoy collaborating across cultures to optimize processes and client satisfaction.…

Ludovic Voltaire

I’m a detail-oriented professional with extensive experience in order management, investigations, and customer experience at Abbott and Amazon. I excel at solving complex logistics and back-office challenges, keeping operations smooth and compliant. Based in Galway, Ireland, I’ve supported global teams in fast-paced environments, delivering excellent customer service and data-driven insights. I’m fluent in English and French and enjoy collaborating across cultures to optimize processes and client satisfaction.…

Available to hire

I’m a detail-oriented professional with extensive experience in order management, investigations, and customer experience at Abbott and Amazon. I excel at solving complex logistics and back-office challenges, keeping operations smooth and compliant.

Based in Galway, Ireland, I’ve supported global teams in fast-paced environments, delivering excellent customer service and data-driven insights. I’m fluent in English and French and enjoy collaborating across cultures to optimize processes and client satisfaction.

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Language

English
Advanced
French
Fluent

Work Experience

Customer Service Specialist (Customer Facing) at Abbott
April 1, 2025 - Present
Managed end-to-end order fulfillment, invoicing, and transport reporting. Oversaw open issue reports and back-office instrument returns to support supply chain flow.
Investigation Specialist at Amazon
October 1, 2024 - April 1, 2025
Conducted detailed investigations to resolve complex compliance issues and support customer experience improvements.
Back Office Agent, EMEA at HolaFly
June 1, 2024 - September 1, 2024
Provided reporting, analysis, and back-office support for the EMEA region to enable fast, accurate responses to customer inquiries.
Customer Experience Specialist at HolaFly
January 1, 2023 - October 1, 2023
Delivered remote customer experience support, handling inquiries and ensuring satisfaction.
Gérant (Manager / Self-Employed) at MEDITERRANET
April 1, 2021 - December 1, 2022
Managed business operations and specialized cleaning service contracts; oversaw client relations and project delivery.
Customer Service Representative at Concentrix
March 1, 2020 - March 1, 2021
Delivered customer support in multiple languages; handled inquiries, issues, and case resolution.
Customer Service Representative at TTEC
January 1, 2018 - September 1, 2018
Bilingual customer service representative supporting UK clients with inquiries, product information, and issue resolution.

Education

Associate’s Degree at CFA Propreté, PACA (Nice, France)
January 1, 2014 - January 1, 2016
High School Diploma at Lycée Jean Aicard
January 1, 2008 - January 1, 2011

Qualifications

CFA Propreté
January 1, 2014 - January 1, 2016
High School Diploma
January 1, 2008 - January 1, 2011

Industry Experience

Healthcare, Software & Internet, Professional Services, Consumer Goods, Transportation & Logistics

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