Supervisor at The Old Coffee Tavern

As supervisor of The Old Coffee Tavern, I supported day-to-day store operations by overseeing staff, maintaining high service standards, and ensuring smooth, efficient performance. I trained and supervised baristas, managed stock levels and ordering, handled cashing-up and daily financial tasks, and resolved customer issues with a calm, solutions-focused approach. I coordinated shift schedules, upheld food safety and hygiene standards, and worked closely with the manager to drive sales, improve workflow, and create a welcoming atmosphere for customers and staff. The venue also doubled as a board game cafe and escape room, so I took on additional duties such as welcoming guests, guiding them through the game library, recommending titles, hosting table service, and troubleshooting gameplay to keep sessions running smoothly. I balanced customer service with a strong knowledge of games, helping to match groups with titles and ensuring everyone felt supported, included, and excited to try s