Hi, I'm Lisa Laffont, a human-centered and multisensory design practitioner trained in Design Thinking and Customer Experience (CX). I integrate sensory design (the five senses) with user research and service design to create meaningful, memorable, and impactful experiences. I thrive in multidisciplinary environments, facilitating collaboration between design, business, and technical teams to transform insights into actionable solutions. My work spans healthcare, pediatrics, and product experiences, focusing on patient journeys, aromatherapy, and sensory engagement in health care.…

Lisa Laffont

Hi, I'm Lisa Laffont, a human-centered and multisensory design practitioner trained in Design Thinking and Customer Experience (CX). I integrate sensory design (the five senses) with user research and service design to create meaningful, memorable, and impactful experiences. I thrive in multidisciplinary environments, facilitating collaboration between design, business, and technical teams to transform insights into actionable solutions. My work spans healthcare, pediatrics, and product experiences, focusing on patient journeys, aromatherapy, and sensory engagement in health care.…

Available to hire

Hi, I’m Lisa Laffont, a human-centered and multisensory design practitioner trained in Design Thinking and Customer Experience (CX). I integrate sensory design (the five senses) with user research and service design to create meaningful, memorable, and impactful experiences.

I thrive in multidisciplinary environments, facilitating collaboration between design, business, and technical teams to transform insights into actionable solutions. My work spans healthcare, pediatrics, and product experiences, focusing on patient journeys, aromatherapy, and sensory engagement in health care.

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Language

French
Fluent
English
Advanced

Work Experience

Patient Experience Project Designer (Internship) at Clinique Pasteur, Toulouse
April 1, 2023 - June 1, 2024
Led and coordinated innovative projects aimed at improving patient experience within a hospital environment. Applied sensory design principles (sight, sound, touch, smell, taste) to enhance emotional and experiential quality of care. Conducted user research (interviews, observations) and needs analysis to inform design decisions. Designed and prototyped sensory devices and experiences; planned and monitored user testing. Facilitated collaboration between medical, technical, and design teams. Developed expertise in patient journeys, aromatherapy, olfactory memory, and sensory accompaniment in health care.
Sensory & Product Designer (Internship) at CM Pro Roland Chavances
November 1, 2020 - June 1, 2021
Collaborated with an occupational therapist to design sensory adaptations for children with autism spectrum disorders. Identified user needs and translated them into tangible product and sensory solutions. Developed and tested prototypes focused on usability, comfort, and sensory engagement.
Product / Textile / Marketing Design (Internship) at Decathlon Campus & B'Twin Village
May 1, 2021 - June 1, 2021
Contributed to creative direction and development of a marketing campaign for new products. Worked on innovation around materials and product concepts within Decathlon's design centers. Collaborated with multidisciplinary teams across design and marketing.

Education

Master’s Degree in Sensory Design at ISCID (Institut Supérieur Couleur Image Design), Montauban
January 1, 2022 - January 1, 2024
DN MADE (National Diploma in Arts & Design) - Social Innovation Track at Lycée Josephine Baker, Toulouse
January 1, 2019 - January 1, 2022
Auditor - Contractor, Talent Communication at Potential Park / Independent
October 1, 2025 - April 9, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Education, Professional Services, Media & Entertainment, Software & Internet

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