Lisa Laffont
Hi, I'm Lisa Laffont, a human-centered and multisensory design practitioner trained in Design Thinking and Customer Experience (CX).
About
Hi, I’m Lisa Laffont, a human-centered and multisensory design practitioner trained in Design Thinking and Customer Experience (CX). I integrate sensory design (the five senses) with user research and service design to create meaningful, memorable, and impactful experiences.
I thrive in multidisciplinary environments, facilitating collaboration between design, business, and technical teams to transform insights into actionable solutions. My work spans healthcare, pediatrics, and product experiences, focusing on patient journeys, aromatherapy, and sensory engagement in health care.
- 1 year's experience
- Joined April 2026
Languages
- FrenchFluent
- EnglishAdvanced
Industry experience
- Healthcare
- Education
- Professional Services
- Media & Entertainment
- Software & Internet
Work experience
Led and coordinated innovative projects aimed at improving patient experience within a hospital environment. Applied sensory design principles (sight, sound, touch, smell, taste) to enhance emotional and experiential quality of care. Conducted user research (interviews, observations) and needs analysis to inform design decisions. Designed and prototyped sensory devices and experiences; planned and monitored user testing. Facilitated collaboration between medical, technical, and design teams. Developed expertise in patient journeys, aromatherapy, olfactory memory, and sensory accompaniment in health care.
Contributed to creative direction and development of a marketing campaign for new products. Worked on innovation around materials and product concepts within Decathlon's design centers. Collaborated with multidisciplinary teams across design and marketing.
Collaborated with an occupational therapist to design sensory adaptations for children with autism spectrum disorders. Identified user needs and translated them into tangible product and sensory solutions. Developed and tested prototypes focused on usability, comfort, and sensory engagement.
Education
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