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Lisa Laffont

Available to hire

Hi, I'm Lisa Laffont, a human-centered and multisensory design practitioner trained in Design Thinking and Customer Experience (CX).

About

Hi, I’m Lisa Laffont, a human-centered and multisensory design practitioner trained in Design Thinking and Customer Experience (CX). I integrate sensory design (the five senses) with user research and service design to create meaningful, memorable, and impactful experiences.

I thrive in multidisciplinary environments, facilitating collaboration between design, business, and technical teams to transform insights into actionable solutions. My work spans healthcare, pediatrics, and product experiences, focusing on patient journeys, aromatherapy, and sensory engagement in health care.

  • 1 year's experience
  • Joined April 2026

Languages

  • FrenchFluent
  • EnglishAdvanced

Industry experience

  • Healthcare
  • Education
  • Professional Services
  • Media & Entertainment
  • Software & Internet

Work experience

Patient Experience Project Designer (Internship) · Clinique Pasteur, ToulouseApr 2023 – Jun 2024 · 1 yr 3 mos

Led and coordinated innovative projects aimed at improving patient experience within a hospital environment. Applied sensory design principles (sight, sound, touch, smell, taste) to enhance emotional and experiential quality of care. Conducted user research (interviews, observations) and needs analysis to inform design decisions. Designed and prototyped sensory devices and experiences; planned and monitored user testing. Facilitated collaboration between medical, technical, and design teams. Developed expertise in patient journeys, aromatherapy, olfactory memory, and sensory accompaniment in health care.

Product / Textile / Marketing Design (Internship) · Decathlon Campus & B'Twin VillageMay 2021 – Jun 2021 · 2 mos

Contributed to creative direction and development of a marketing campaign for new products. Worked on innovation around materials and product concepts within Decathlon's design centers. Collaborated with multidisciplinary teams across design and marketing.

Sensory & Product Designer (Internship) · CM Pro Roland ChavancesNov 2020 – Jun 2021 · 8 mos

Collaborated with an occupational therapist to design sensory adaptations for children with autism spectrum disorders. Identified user needs and translated them into tangible product and sensory solutions. Developed and tested prototypes focused on usability, comfort, and sensory engagement.

Education

Master’s Degree in Sensory Design · ISCID (Institut Supérieur Couleur Image Design), Montauban2022 – 2024
DN MADE (National Diploma in Arts & Design) - Social Innovation Track · Lycée Josephine Baker, Toulouse2019 – 2022
Auditor - Contractor, Talent Communication · Potential Park / Independent2025 – 2026

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