I am an enthusiastic 20-year-old professional with a decade of hands-on BPO experience. I have developed strong skills in customer service and administrative support, ensuring smooth operations and efficient task management.…

Luciah Kyle R. Mercado

I am an enthusiastic 20-year-old professional with a decade of hands-on BPO experience. I have developed strong skills in customer service and administrative support, ensuring smooth operations and efficient task management.…

Available to hire

I am an enthusiastic 20-year-old professional with a decade of hands-on BPO experience. I have developed strong skills in customer service and administrative support, ensuring smooth operations and efficient task management.

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Language

English
Advanced

Work Experience

Customer Service Representative at Alorica
February 2, 2025 - January 2, 2026
Managed customer interactions focused on product inquiries, order tracking, and delivery status updates. Provided detailed information on product features, pricing, and program benefits while processing requests for returns, exchanges, and replacements.
Virtual Administrative Assistant at Sysgen RPO, Inc.
January 1, 2024 - December 31, 2025
Provided comprehensive administrative support, demonstrating strong organizational skills while multitasking and prioritizing responsibilities. Proficient in Microsoft Office Suite and Google Workspace for documentation and task management.

Education

Elementary School at Tipas Elementary School
January 1, 2012 - January 1, 2018
Bachelor's Degree at Arellano University
January 1, 2018 - January 1, 2025

Qualifications

Add your qualifications or awards here.