Luciah Kyle R. Mercado
I am an enthusiastic 20-year-old professional with a decade of hands-on BPO experience, specifically in handling a retail account. As a Virtual Administrative Assistant set to work at Sysgen RPO, Inc.
About
I am an enthusiastic 20-year-old professional with a decade of hands-on BPO experience, specifically in handling a retail account. As a Virtual Administrative Assistant set to work at Sysgen RPO, Inc. from January 2025 to December 2026, I have developed key skills in problem-solving and customer interactions. My aim is to contribute positively to organizational efficiency while building strong relationships with clients.
I am passionate about learning and enhancing my communication skills. My educational background includes a recent Senior High School graduation dedicated to delivering exceptional customer service. I thrive on challenges and look forward to further honing my skills in a dynamic work environment.
- 2 years' experience
- Joined April 2026
Languages
- EnglishFluent
Industry experience
- Professional Services
- Retail
- Consumer Goods
Work experience
Managed customer interactions focused on product inquiries, order tracking, and delivery status updates. Provided detailed information on product features, pricing, and program benefits while processing requests for returns, exchanges, and replacements.
Provided comprehensive administrative support, demonstrating strong organizational skills while multitasking and prioritizing responsibilities. Proficient in Microsoft Office Suite and Google Workspace for documentation and task management.
Education· 10
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