Skills
Experience Level
Expert
Language
Arabic
Fluent
English
Fluent
French
Advanced
German
Beginner
Work Experience
Marketing & Social Media Agent at Al Moeen Car Rental
December 1, 2025 - PresentManaged comprehensive car rental inquiries (calls, WhatsApp, walk-ins); ensured high client satisfaction. Closed 10+ rental deals monthly, identifying client needs and providing tailored vehicle solutions. Resolved customer complaints and service issues related to car rentals promptly and professionally. Coordinated vehicle bookings, deliveries, and client follow-ups with operations team.
Administrative & Front Desk Assistant at Atheer Complex, Tiaret, Algeria
June 1, 2024 - October 1, 2025Managed front desk for 50+ daily visitors; handled 100+ calls/messages. Scheduled appointments accurately; optimized workflow and administrative efficiency. Maintained organized digital and physical administrative records for efficient retrieval.
Customer Service & Cashier at Go Market, Algiers, Algeria
February 1, 2023 - March 1, 2024Provided exceptional service to 150+ daily customers in a high-traffic retail environment. Processed financial transactions with 100% accuracy using POS systems. Resolved customer concerns on the spot, enhancing the overall shopping experience.
Education
Master’s Degree in English Didactics at University of Algiers 2, Algeria
January 1, 2022 - January 1, 2024Bachelor’s Degree in English Language and Literature at University of Algiers 2, Algeria
January 1, 2019 - January 1, 2022HR Management Diploma at Mayen School
January 1, 2023 - January 1, 2023Office Computing Diploma at Benaknoun Cultural Center
January 1, 2023 - January 1, 2023Qualifications
HR Management Diploma
January 1, 2023 - January 1, 2023Office Computing Diploma
January 1, 2023 - January 1, 2023Industry Experience
Retail, Professional Services, Media & Entertainment, Travel & Hospitality, Transportation & Logistics
Skills
Experience Level
Expert
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