Matilda Sofia Kelly

Establish and maintain successful relationships with customers on behalf of Formica, ensure service excellence, provide product and application advice, order fulfilment and post-sale support. Liaise with internal units to maximise customer experience, conduct stock checks, and clarify technical information for briefs. Promote existing collections and launches, manage export orders for multiple regions, prepare customs paperwork, and coordinate with warehouse and freight forwarders for smooth collections.

Advising customers on environmental regulations and safety procedures for disposal of commercial and medical waste. Handling multiple queries from different suppliers, processing invoices, acknowledging concerns and resolving complaints professionally. Ensuring suppliers have accurate access information for safe and secure waste container access to ensure a successful service.

Respond to calls and emails from Platinum card holders in the UK, Sweden and Europe. Provide up-to-date knowledge on travel destinations and deals; create bespoke travel proposals; book dinner reservations and secure event tickets. Deliver a personalised, stress-free travel experience and promote Platinum benefits.