Amanda L. Akerblom

Managed guest experiences and operations for Villa at the Vineyard, Driftwood, TX. Delivered outstanding customer service, earning perfect 5-star reviews on The Knot, WeddingWire and Zola, and 4.9 stars on Google. Drove contracts revenue: tripled sales from year 1 to year 2 and doubled from year 2 to year 3, with year 3 projected to grow 20% from year 2. Designed marketing materials (brochures, flyers, signage, website content and layout). Built and maintained social media presence and leveraged vendor network to grow Instagram followers to 1,700+. Cultivated client/vendor relationships and supervised maintenance/cleaning staff to keep the venue ready for events.

Transitioned contracts, payment logs, tax calculations, master calendar and booking information to Google Calendar/Docs/Sheets for real-time access by staff. Monitored financial performance using QuickBooks P&L statements. Maintained client/vendor relationships; conducted tours; executed contracts and managed payment processing. Supervised housekeeping and maintenance teams and updated the website, third-party profiles and all social media accounts. Filed payroll tax forms (quarterly 941, annual 940) and hotel taxes.

Co-planned the December 2013 Austin Women’s and Austin Man Magazine launches; published Venue Spotlight blog articles; completed administrative duties and vendor research for lead coordinators; assisted in layout design, setup, execution and breakdown of events.