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Hi there! I’m Kaitlyn Kyle S. Monroe, a friendly and resourceful professional with a strong background in customer service, case management, and frontline operations. I excel at building solid relationships, solving problems, and delivering high-quality support in fast-paced environments. My experience spans detention facility operations, employment services, and retail, all guided by a commitment to clear communication and reliable results. I’m currently pursuing a Bachelor of Arts in Mass Communication (Broadcast Journalism) at Grambling State University (with a Music minor) and am open to roles that blend service, administration, and creative problem-solving. I value adaptability, teamwork, and helping others access the resources they need to succeed.…Hi there! I’m Kaitlyn Kyle S. Monroe, a friendly and resourceful professional with a strong background in customer service, case management, and frontline operations. I excel at building solid relationships, solving problems, and delivering high-quality support in fast-paced environments. My experience spans detention facility operations, employment services, and retail, all guided by a commitment to clear communication and reliable results. I’m currently pursuing a Bachelor of Arts in Mass Communication (Broadcast Journalism) at Grambling State University (with a Music minor) and am open to roles that blend service, administration, and creative problem-solving. I value adaptability, teamwork, and helping others access the resources they need to succeed.

Kaitlyn Kyle S. Monroe

Photographer, Videographer, Graphic Designer, +2

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Hi there! I’m Kaitlyn Kyle S. Monroe, a friendly and resourceful professional with a strong background in customer service, case management, and frontline operations. I excel at building solid relationships, solving problems, and delivering high-quality support in fast-paced environments. My experience spans detention facility operations, employment services, and retail, all guided by a commitment to clear communication and reliable results. I’m currently pursuing a Bachelor of Arts in Mass Communication (Broadcast Journalism) at Grambling State University (with a Music minor) and am open to roles that blend service, administration, and creative problem-solving. I value adaptability, teamwork, and helping others access the resources they need to succeed.…Hi there! I’m Kaitlyn Kyle S. Monroe, a friendly and resourceful professional with a strong background in customer service, case management, and frontline operations. I excel at building solid relationships, solving problems, and delivering high-quality support in fast-paced environments. My experience spans detention facility operations, employment services, and retail, all guided by a commitment to clear communication and reliable results. I’m currently pursuing a Bachelor of Arts in Mass Communication (Broadcast Journalism) at Grambling State University (with a Music minor) and am open to roles that blend service, administration, and creative problem-solving. I value adaptability, teamwork, and helping others access the resources they need to succeed.

Available to hire

Hi there! I’m Kaitlyn Kyle S. Monroe, a friendly and resourceful professional with a strong background in customer service, case management, and frontline operations. I excel at building solid relationships, solving problems, and delivering high-quality support in fast-paced environments. My experience spans detention facility operations, employment services, and retail, all guided by a commitment to clear communication and reliable results.

I’m currently pursuing a Bachelor of Arts in Mass Communication (Broadcast Journalism) at Grambling State University (with a Music minor) and am open to roles that blend service, administration, and creative problem-solving. I value adaptability, teamwork, and helping others access the resources they need to succeed.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Detention Officer at LaSalle Corrections

October 1, 2025 - Present

Maintain facility safety and operational compliance by monitoring movement, conducting security checks, and enforcing procedures; prepare incident reports and daily documentation supporting internal communication and compliance standards; operate effectively in high-pressure environments while upholding professionalism, attention to detail, and policy adherence.

Sales Associate at Bath and Body Works

October 1, 2023 - Present

Provided customer service to 50+ customers daily, assisted product selection and inquiries; maintained accurate transactions, inventory control, and visual merchandising; contributed to a ~20% increase in loyalty program enrollment through proactive engagement.

Case Manager at Ouachita American Job Center

May 1, 2023 - October 1, 2025

Managed a caseload of 110+ clients, providing workforce development services, employment support, and community referrals; conducted assessments and developed individualized service plans; maintained case documentation and progress tracking to meet program compliance; partnered with community agencies and employers to connect clients with housing, jobs, and education opportunities.

Guest Coordinator at Ulta Beauty

May 1, 2023 - August 1, 2023

Served as primary guest contact, ensuring a professional, welcoming, organized experience; supported retail operations through scheduling assistance, product coordination, and service support.

Receptionist at American Job Center

May 1, 2019 - July 1, 2022

Provided front desk and administrative support for 40-60 visitors daily; managed call routing, scheduling, records management, and internal communications; supported efficient office operations through organized documentation and coordination.

Sales Associate at Bath & Body Works

October 1, 2023 - Present

Provided exceptional customer service, assisting 50+ shoppers daily with product selection and inquiries; maintained sales floor organization, restocked products, and ensured displays met brand standards; processed cash/credit transactions, returns, and inventory with 99% accuracy; promoted loyalty programs, contributing to a 20% increase in customer sign-ups; supported store sales goals, contributing to a 15% increase in overall sales.