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I am a trilingual Customer Support and Virtual Assistant professional with over 4 years of experience. I thrive in client-facing roles and am passionate about providing exceptional support. With a background in debt recovery and real estate, I have honed my skills in communication and case resolution. My attention to detail and organized approach ensures that I effectively manage high-volume communications and maintain accurate records across various platforms. I am looking forward to bringing my expertise to new challenges and clients.…I am a trilingual Customer Support and Virtual Assistant professional with over 4 years of experience. I thrive in client-facing roles and am passionate about providing exceptional support. With a background in debt recovery and real estate, I have honed my skills in communication and case resolution. My attention to detail and organized approach ensures that I effectively manage high-volume communications and maintain accurate records across various platforms. I am looking forward to bringing my expertise to new challenges and clients.

IRINA CRĂCIUNEL

Graphic Designer, QA Engineer, Freelance Digital Illustrator, +2

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I am a trilingual Customer Support and Virtual Assistant professional with over 4 years of experience. I thrive in client-facing roles and am passionate about providing exceptional support. With a background in debt recovery and real estate, I have honed my skills in communication and case resolution. My attention to detail and organized approach ensures that I effectively manage high-volume communications and maintain accurate records across various platforms. I am looking forward to bringing my expertise to new challenges and clients.…I am a trilingual Customer Support and Virtual Assistant professional with over 4 years of experience. I thrive in client-facing roles and am passionate about providing exceptional support. With a background in debt recovery and real estate, I have honed my skills in communication and case resolution. My attention to detail and organized approach ensures that I effectively manage high-volume communications and maintain accurate records across various platforms. I am looking forward to bringing my expertise to new challenges and clients.

Available to hire

I am a trilingual Customer Support and Virtual Assistant professional with over 4 years of experience. I thrive in client-facing roles and am passionate about providing exceptional support. With a background in debt recovery and real estate, I have honed my skills in communication and case resolution.

My attention to detail and organized approach ensures that I effectively manage high-volume communications and maintain accurate records across various platforms. I am looking forward to bringing my expertise to new challenges and clients.

Skills

Figma

Branding

Canva

Experience Level

Figma

Expert

Branding

Expert

Canva

Expert

Language

English

Fluent

Romanian, Moldavian, Moldovan

Fluent

Russian

Fluent

Work Experience

Freelance Graphic Designer at Self-Employed

January 1, 2022 - Present

Produced brand identities, social media graphics, landing pages, and ad creatives for multiple clients using Figma and Canva. Managed complete creative workflow across various industries, securing repeat business through timely delivery.

Freelance QA Tester at uTest / Testlio

December 1, 2025 - Present

Executed functional and exploratory test cycles on mobile and web applications for international clients. Identified critical bugs and produced detailed test case documentation.

Debt Recovery Specialist at Private Sector

January 1, 2021 - Present

Managed a caseload of over 100 accounts, conducting negotiations and documenting transactions, improving resolution rates consistently.

Real Estate Agent at Moldova

January 1, 2019 - January 1, 2021

Managed property listings and client negotiations for residential sales and developed strong client relationships.

Debt Recovery Specialist at Private Sector — Moldova

January 1, 2021 - Present

Managed over 100 active accounts, handling inbound and outbound client communications in Romanian and Russian. Successfully resolved complex debt disputes through structured negotiation while maintaining positive relationships.

Freelance Virtual Assistant / Designer at Self-Employed

January 1, 2022 - Present

Provided remote support to clients including project coordination and asset delivery while managing communications. Established reliable workflows and maintained organized documentation across multiple projects.