Available to hire
I am Puspavathi Jalla, an experienced Salesforce Administrator & Developer with over 11 years of solid IT experience. I design, develop, and implement customized Salesforce solutions, including Apex, Visualforce, and Lightning Web Components, while leveraging declarative tools like Flows and Process Builder to streamline processes.
I excel at translating business requirements into scalable technical solutions, optimizing system performance, and delivering polished user experiences. I am adept at data management, security configurations, integrations via REST/SOAP, and end-to-end project delivery, from discovery through production support.
Experience Level
Work Experience
Salesforce Developer at Trakcel Ltd
June 1, 2022 - PresentResponsible for designing and developing scalable Salesforce solutions for an advanced therapy supply chain management platform (Ocellos). Implemented LWC and Apex to support complex business processes and enhance user experience. Managed service-related data sharing models with complex role hierarchies and security configurations. Designed and customized Salesforce applications to meet evolving service business requirements. Handled challenges related to sharing rules, validation rules, custom settings and custom object configuration. Ensured data integrity and security through robust data sharing and access control mechanisms. Debugged and resolved production issues to ensure minimal downtime and reliability. Involved in end-to-end development lifecycle including design, development, testing, and deployments. Supported deployments, release management, and continuous process improvements. Participated in client meetings and provided regular project status updates. Managed data operati
Salesforce Technical Manager/Developer at Cognizant (Client: Philips)
November 1, 2021 - March 1, 2022Responsible for ServiceMax implementation and customization for service operations. Designed and developed Lightning components and Apex-based solutions. Configured workflows, validation rules, and Process Builder automation. Created Visual Flows to enhance system performance and reduce code dependency. Managed role hierarchy, sharing rules, and security models across service operations. Interacted with business users to understand requirements and implement solutions. Supported end-to-end design, development, and deployment activities. Prepared technical documentation, requirement documents, and project approach plans. Provided production support, issue resolution, and system enhancements. Participated in project status meetings with clients and internal teams. Handled data migration and data management activities.
Salesforce Developer at Infosys Ltd (Client: Major Telecommunications firm)
August 1, 2019 - November 1, 2021Developed and customized Salesforce Community (Experience Cloud) solutions for internal users. Designed Lightning components and Apex solutions to support business requirements. Configured workflows, validation rules, and sharing settings for optimized processes. Managed complex data sharing and security models across multiple communities. Collaborated with stakeholders to gather requirements and deliver scalable solutions. Developed reusable frameworks in Lightning and Apex for improved efficiency. Automated business processes using flows, process builders, and triggers. Supported deployments, UAT testing and bug fixing. Participated in project discussions, sprint planning, and status meetings. Managed data operations using Data Loader and Import Wizards.
Salesforce Developer at Infosys Ltd (Client: Telstra)
June 1, 2017 - August 1, 2019Developed Apex classes, triggers and batch Apex to enhance Salesforce functionality. Automated processes using workflows, process builders, and flows. Designed and implemented validation rules and basic logic. Prepared technical design documents and test cases. Supported data migration and integration using the Data Loader and command line tools. Managed deployment activities using Change Sets across environments. Provided UAT support, bug fixes, and production deployment assistance. Collaborated with clients and cross-functional teams for requirements analysis and issue resolution.
Education
Master of Computer Applications (MCA) at Sri Krishna Devaraya University
January 11, 2030 - April 16, 2026Qualifications
Administrator
January 11, 2030 - April 16, 2026Platform Developer I
January 11, 2030 - April 16, 2026Platform Developer II
January 11, 2030 - April 16, 2026Service Cloud Consultant
January 11, 2030 - April 16, 2026Salesforce Agentforce Specialist
January 11, 2030 - April 16, 2026Industry Experience
Software & Internet, Professional Services, Telecommunications, Computers & Electronics
Experience Level
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