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Operations and customer service professional with hands-on experience in hospitality and staffing, plus a strong background in graphic design, branding, and freelance packaging work. Known for leadership, adaptability, and fast learning in high-paced environments, delivering positive customer experiences. Bilingual (Spanish/English) contributor focused on quality execution across front-of-house operations and creative production. Combines team leadership and service management with design skills to support brand experience from day-to-day operations through visual assets.…Operations and customer service professional with hands-on experience in hospitality and staffing, plus a strong background in graphic design, branding, and freelance packaging work. Known for leadership, adaptability, and fast learning in high-paced environments, delivering positive customer experiences. Bilingual (Spanish/English) contributor focused on quality execution across front-of-house operations and creative production. Combines team leadership and service management with design skills to support brand experience from day-to-day operations through visual assets.

Katrina Perez Medina

Graphic Designer, Illustrator, Designer, +6

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Operations and customer service professional with hands-on experience in hospitality and staffing, plus a strong background in graphic design, branding, and freelance packaging work. Known for leadership, adaptability, and fast learning in high-paced environments, delivering positive customer experiences. Bilingual (Spanish/English) contributor focused on quality execution across front-of-house operations and creative production. Combines team leadership and service management with design skills to support brand experience from day-to-day operations through visual assets.…Operations and customer service professional with hands-on experience in hospitality and staffing, plus a strong background in graphic design, branding, and freelance packaging work. Known for leadership, adaptability, and fast learning in high-paced environments, delivering positive customer experiences. Bilingual (Spanish/English) contributor focused on quality execution across front-of-house operations and creative production. Combines team leadership and service management with design skills to support brand experience from day-to-day operations through visual assets.

Available to hire

Operations and customer service professional with hands-on experience in hospitality and staffing, plus a strong background in graphic design, branding, and freelance packaging work. Known for leadership, adaptability, and fast learning in high-paced environments, delivering positive customer experiences.

Bilingual (Spanish/English) contributor focused on quality execution across front-of-house operations and creative production. Combines team leadership and service management with design skills to support brand experience from day-to-day operations through visual assets.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Shift Manager / Attendant (part-time) at Aramark (Part Time)

January 1, 2025 - January 1, 2026

Worked as a buffet attendant/part-time operations support role with a focus on customer service and maintaining organized service areas in fast-paced settings.

Shift Manager at Mr Cachapa

January 1, 2025 - January 1, 2026

Oversaw shift operations for a busy buffet/restaurant environment. Ensured smooth service flow, supervised team performance, and maintained strong customer service while handling day-to-day operational tasks.

Buffet Attendant at Aramark (Part Time)

January 1, 2025 - January 1, 2026

Shift Manager at Mr Cachapa Buffet

January 1, 2025 - January 1, 2026

Shift Manager at Russos Pizzeria

January 1, 2023 - January 1, 2025

Managed daily restaurant operations, supervised staff, oversaw customer service, and ensured quality and safety standards.

Server / Bartender at Prestige Temp Staffing

January 1, 2022 - January 1, 2023

Served as server/bartender in hospitality settings. Delivered fast, friendly service while supporting guest needs in busy environments, contributing to smooth operations and positive customer experiences.

Creative Director at +58 Agency

January 1, 2022 - January 1, 2023

Leadership role supporting creative direction and brand execution. Provides oversight for creative output and team coordination to help deliver consistent customer-facing experiences.

Senior Care Attendant at Hallmark / Brazos Tower / Prestige Temp Staffing

January 1, 2022 - January 1, 2023

Bartender at Prestige Temp Staffing

January 1, 2022 - December 31, 2022

Creative Director at +58 Agency Server

January 1, 2022 - December 31, 2022

Graphic Design / Branding / Packing (Freelance) at Freelance (Part Time)

January 1, 2020 - Present

Freelance graphic design and branding work, including packing-related support. Creates visual materials and supports brand presentation through designed assets and production-ready outputs.

Graphic Design / Branding / Packing (Freelance, Part Time) at Freelance

January 1, 2020 - Present

Bilingual Instructor at Prestige Temp Staffing / Berlitz

January 1, 2014 - January 1, 2018

Taught and supported bilingual language learning for clients in Zulia, Venezuela.