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Hi, I’m Shermae Sevilla, a versatile multimedia professional based in Legazpi City, Philippines. I specialize in social media production, digital content creation, and editing, with a background in broadcasting and customer operations. I enjoy turning ideas into engaging visuals and practical workflows, collaborating with teams to deliver high-quality client experiences and scalable virtual staffing solutions.…Hi, I’m Shermae Sevilla, a versatile multimedia professional based in Legazpi City, Philippines. I specialize in social media production, digital content creation, and editing, with a background in broadcasting and customer operations. I enjoy turning ideas into engaging visuals and practical workflows, collaborating with teams to deliver high-quality client experiences and scalable virtual staffing solutions.

Shermae Sevilla

Video Editor, Filmmaker, Content Creator, +3

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Hi, I’m Shermae Sevilla, a versatile multimedia professional based in Legazpi City, Philippines. I specialize in social media production, digital content creation, and editing, with a background in broadcasting and customer operations. I enjoy turning ideas into engaging visuals and practical workflows, collaborating with teams to deliver high-quality client experiences and scalable virtual staffing solutions.…Hi, I’m Shermae Sevilla, a versatile multimedia professional based in Legazpi City, Philippines. I specialize in social media production, digital content creation, and editing, with a background in broadcasting and customer operations. I enjoy turning ideas into engaging visuals and practical workflows, collaborating with teams to deliver high-quality client experiences and scalable virtual staffing solutions.

Available to hire

Hi, I’m Shermae Sevilla, a versatile multimedia professional based in Legazpi City, Philippines. I specialize in social media production, digital content creation, and editing, with a background in broadcasting and customer operations.

I enjoy turning ideas into engaging visuals and practical workflows, collaborating with teams to deliver high-quality client experiences and scalable virtual staffing solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Final Cut Pro X

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Real-Time Analyst Lead, Reporting (Workforce Management) at Sutherland Global Services

January 1, 2020 - Present

Monitored real-time call volume, service levels, and agent productivity; tracked attendance, schedule adherence, and shrinkage metrics; managed incident responses during system outages or unexpected volume spikes; provided comprehensive support via phone, email, tickets, and chat channels.

Assistant Manager / Customer Representative at South Connection

June 1, 2019 - May 1, 2020

Assisted in overseeing daily operations to ensure smooth workflow and delivery of excellent customer service; managed and supervised travel consultants; delivered guidance in creating complex travel itineraries; conducted training sessions for clients interested in establishing their own travel agencies; supported supplier partnerships and booking systems.