Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Mirriam Wangari Kariuki, a dedicated hospitality management professional with a passion for delivering exceptional guest experiences, optimizing service quality, and driving operational excellence. I thrive in fast-paced environments and excel at building strong customer relationships, coordinating cross-functional teams, and improving processes to ensure smooth service delivery. With a Diploma in Hotel Management and hands-on experience across hospitality, publishing, and client services, I bring a versatile skill set from frontline guest interactions to operations and project coordination. I am a proactive problem-solver who works well under pressure, communicates clearly, and continually seeks opportunities to improve guest satisfaction and business outcomes.…Hi, I'm Mirriam Wangari Kariuki, a dedicated hospitality management professional with a passion for delivering exceptional guest experiences, optimizing service quality, and driving operational excellence. I thrive in fast-paced environments and excel at building strong customer relationships, coordinating cross-functional teams, and improving processes to ensure smooth service delivery. With a Diploma in Hotel Management and hands-on experience across hospitality, publishing, and client services, I bring a versatile skill set from frontline guest interactions to operations and project coordination. I am a proactive problem-solver who works well under pressure, communicates clearly, and continually seeks opportunities to improve guest satisfaction and business outcomes.

Mirriam Wangari Kariuki

Writer, Screenwriter, Content Creator, +2





Hi, I'm Mirriam Wangari Kariuki, a dedicated hospitality management professional with a passion for delivering exceptional guest experiences, optimizing service quality, and driving operational excellence. I thrive in fast-paced environments and excel at building strong customer relationships, coordinating cross-functional teams, and improving processes to ensure smooth service delivery. With a Diploma in Hotel Management and hands-on experience across hospitality, publishing, and client services, I bring a versatile skill set from frontline guest interactions to operations and project coordination. I am a proactive problem-solver who works well under pressure, communicates clearly, and continually seeks opportunities to improve guest satisfaction and business outcomes.…Hi, I'm Mirriam Wangari Kariuki, a dedicated hospitality management professional with a passion for delivering exceptional guest experiences, optimizing service quality, and driving operational excellence. I thrive in fast-paced environments and excel at building strong customer relationships, coordinating cross-functional teams, and improving processes to ensure smooth service delivery. With a Diploma in Hotel Management and hands-on experience across hospitality, publishing, and client services, I bring a versatile skill set from frontline guest interactions to operations and project coordination. I am a proactive problem-solver who works well under pressure, communicates clearly, and continually seeks opportunities to improve guest satisfaction and business outcomes.

Available to hire

Hi, I’m Mirriam Wangari Kariuki, a dedicated hospitality management professional with a passion for delivering exceptional guest experiences, optimizing service quality, and driving operational excellence. I thrive in fast-paced environments and excel at building strong customer relationships, coordinating cross-functional teams, and improving processes to ensure smooth service delivery.

With a Diploma in Hotel Management and hands-on experience across hospitality, publishing, and client services, I bring a versatile skill set from frontline guest interactions to operations and project coordination. I am a proactive problem-solver who works well under pressure, communicates clearly, and continually seeks opportunities to improve guest satisfaction and business outcomes.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Swahili

Fluent

Work Experience

Customer Relations Assistant and Operations Manager at Eword Publishers

June 1, 2023 - Present

Managed multiple critical functions across manuscript submission to final book delivery, ensuring seamless operations and high client satisfaction. Responsibilities included layout and formatting, quotations and costing, billing and invoicing, editing and proofreading, print coordination and delivery, customer relations, and operations management.

Cashier/ Head Waitress at Shennel Restaurant

October 1, 2021 - February 1, 2023

Interacted with clients to ensure satisfaction; handled billing and receipting; ensured shifts ran smoothly and efficiently.

Customer Representative at Truehost at Ryanada Company Limited

January 1, 2021 - June 1, 2021

Reached out to Truehost clients via calls, SMS, and emails; consistently achieved targets and surpassed financial targets for consecutive months; participated in multiple monthly group tasks.

Supervisor at Edu Afya

March 1, 2020 - September 1, 2020

Worked in Karima Boys High School and Othaya Girls High School health department, coordinating social, political, and technological aspects and improving school health programs.

Trainee as a Cook at Standard Chartered Bank

April 1, 2018 - December 1, 2018

Prepared various meals and engaged with diverse client groups, gaining exposure to customer service dynamics and cross-sector interactions.

Hospitality Department – Overall at Ngulia Safari Lodge, Mtito Andei

January 1, 2016 - October 1, 2016

Handled guest check-in/check-out, served and engaged clients, explored menus and cuisines, and addressed guest complaints across the hospitality department.